Strategic Order Management & Client Liaison

Sharp Packaging Solutions, part of UDG Healthcare plc; Allentown (Lehigh County); On-site; USD 52,000 - 64,000; Full time

Job summary

Sharp Packaging Solutions, part of UDG Healthcare plc, seeks an Order Management Specialist I to manage day-to-day client accounts and collaborate with cross-functional teams to ensure timely, accurate order processing and on-time delivery. The role requires a Bachelor’s degree and 2–5 years of related experience; travel between Conshohocken, Allentown, and Macungie sites is expected.

You will manage orders, coordinate shipments, and support KPI reviews with clients.

Qualifications

• Bachelor's degree required; four-year college or university preferred.
• 2–5 years related experience and/or training; or equivalent combination of experience and high school diploma/GED.

Responsibilities

• Act as primary point of contact between client and cross-functional internal teams for operational support and escalations concerning respective key accounts.
• Manage client orders based on the firm forecast and purchase orders received; enter sales orders and forecast orders and coordinate internal order confirmation and order management process.
• Monitor bulk receipts, bulk inventory, and bulk expiry; communicate bulk status to clients and address issues.
• Support shipment booking and tracking; process customer changes to Shipping Requirement Forms and Sample Shipment Requirements.
• Align with clients on KPIs and conduct on-going review meetings; ensure accurate and timely submission of sales order packets with necessary release paperwork.
• Prepare and present quotations for standard services offered and/or performed.

Education

Bachelor's degree

Job description

Sharp Packaging Solutions, part of UDG Healthcare plc, seeks an Order Management Specialist I to manage day-to-day client accounts and collaborate with cross-functional teams to ensure timely, accurate order processing and on-time delivery. The role requires a Bachelor’s degree and 2–5 years of related experience; travel between Conshohocken, Allentown, and Macungie sites is expected.

You will manage orders, coordinate shipments, and support KPI reviews with clients.