Strategic Customer Liaison & Projects Lead

Sharp Services, LLC; Allentown (Lehigh County); Hybrid; USD 52.000 - 75.000; Vollzeit

Zusammenfassung

Sharp Services, LLC is seeking a Customer Service Specialist to build strong customer relationships and coordinate with internal teams to deliver exceptional service in a hybrid role across our Pennsylvania sites.

You will lead order planning, client meetings, and KPI reporting while ensuring timely quotes and invoicing. A background in Pharma/CRO/CMO industry and PMP/APICS certifications are advantageous.

Qualifikationen

• Ability to communicate clearly, influence without authority, and work across disciplines.
• Strong language skills for reading, writing, and presenting information.
• Superb coordination, management and attention to detail.
• Timely and courteous communication.
• Solution oriented approach to problems.
• Ability to juggle multiple tasks and timelines.
• Degree level or higher: B.A., B.Sc. with pharma/CRO/CMO experience or A.A., A.S. with 5 years experience.
• Experience in Project Management, Supply Chain or Operations in Pharmaceutical Packaging is advantageous.
• Well-developed verbal and presentation skills; writing abilities to respond to complex situations.
• Well-developed people skills.
• Certifications in PMP, APICS or other Industry Certification is a plus.

Aufgaben

• Serve as a primary contact for assigned customers, delivering exceptional service and coordinating with internal SMEs.
• Ensure alignment with customer and Sharp OMS on order entry and planning per MSA and procurement requirements.
• Coordinate weekly client meetings and review open orders, forecast changes, materials, NCRs, and quality concerns; distribute meeting notes.
• Drive issue resolution affecting production and shipments with a solution-oriented mindset.
• Organize and host regular business reviews and on-site client visits; present Sharp/Customer KPIs.
• Monitor non-product financials for timely quoting, PO receipt, and invoicing accuracy.
• Collaborate across departments to scope, quote, and manage change management projects; submit requests and maintain communication.

Kenntnisse

Clear communication

Verbal/written communication

Coordination

Timely communication

Solution oriented

Multitasking

Ausbildung

Bachelor-level degree or higher

Associate degree + 5 years experience

Jobbeschreibung

Sharp Services, LLC is seeking a Customer Service Specialist to build strong customer relationships and coordinate with internal teams to deliver exceptional service in a hybrid role across our Pennsylvania sites.

You will lead order planning, client meetings, and KPI reporting while ensuring timely quotes and invoicing. A background in Pharma/CRO/CMO industry and PMP/APICS certifications are advantageous.