Customer Success & Operations Liaison

Sharp Services; Allentown (Lehigh County); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Sharp Services in Allentown is seeking a Customer Service Specialist to manage relationships and deliver exceptional service. The role involves direct customer interaction and collaboration with internal teams to align objectives and ensure efficient communication.

The ideal candidate should have relevant experience in the Pharma/CRO/CMO industry and strong interpersonal skills. This hybrid position requires frequent on-site work to foster customer relations.

Qualifications

• Strong language skills for reading, writing, and presenting information.
• Well-developed verbal and presentation skills.
• Ability to manage multiple tasks and timelines.

Responsibilities

• Serve as a primary point of contact for assigned customers.
• Coordinate and lead weekly client meetings.
• Support issue resolution affecting scheduled production.

Skills

Communication

Coordination

Attention to Detail

Influence without Authority

Solution Oriented

Education

B.A. or B.Sc. with 2 Years Experience in Pharma/CRO/CMO

A.A. or A.S. with 5 Years Experience in Pharma/CRO/CMO

Job description

Sharp Services in Allentown is seeking a Customer Service Specialist to manage relationships and deliver exceptional service. The role involves direct customer interaction and collaboration with internal teams to align objectives and ensure efficient communication.

The ideal candidate should have relevant experience in the Pharma/CRO/CMO industry and strong interpersonal skills. This hybrid position requires frequent on-site work to foster customer relations.