Order Management Specialist

Sharp Packaging Solutions, part of UDG Healthcare plc; Allentown (Lehigh County); On-site; USD 52,000 - 64,000; Full time

Job summary

Sharp Packaging Solutions, part of UDG Healthcare plc, seeks an Order Management Specialist I to manage day-to-day client accounts and collaborate with cross-functional teams to ensure timely, accurate order processing and on-time delivery. The role requires a Bachelor’s degree and 2–5 years of related experience; travel between Conshohocken, Allentown, and Macungie sites is expected.

You will manage orders, coordinate shipments, and support KPI reviews with clients.

Qualifications

• Bachelor's degree required; four-year college or university preferred.
• 2–5 years related experience and/or training; or equivalent combination of experience and high school diploma/GED.

Responsibilities

• Act as primary point of contact between client and cross-functional internal teams for operational support and escalations concerning respective key accounts.
• Manage client orders based on the firm forecast and purchase orders received; enter sales orders and forecast orders and coordinate internal order confirmation and order management process.
• Monitor bulk receipts, bulk inventory, and bulk expiry; communicate bulk status to clients and address issues.
• Support shipment booking and tracking; process customer changes to Shipping Requirement Forms and Sample Shipment Requirements.
• Align with clients on KPIs and conduct on-going review meetings; ensure accurate and timely submission of sales order packets with necessary release paperwork.
• Prepare and present quotations for standard services offered and/or performed.

Education

Bachelor's degree

Job description

By combining our skills and efforts, at Sharp, we multiply what we can achieve. Teamwork is more than a concept here, it’s a core value. We create space for cross‑functional teams to work together to solve complex challenges and we recognize and celebrate successful collaborations. Ready to be part of this?

The Order Management Specialist is responsible for the day‑to‑day operational management of client accounts for Sharp. The Order Management Specialist I works closely with client contacts to establish and maintain positive working relationships, promoting collaboration and engagement to support business needs. Order Management Specialists liaise between clients and cross‑functional internal teams to ensure the timely and successful delivery of committed orders and consistently drive to maintain positive service levels and on‑time delivery. Works closely with Business Development (BD) to communicate account insights including opportunities that may exist to quote additional service offerings.

• Act as primary point of contact between client and cross‑functional internal teams for operational support and escalations concerning respective key accounts.
• Works with client supply team and cross‑functional internal teams to establish order‑planning guidelines that are in line with effective master service agreements. This includes forecast and PO issuance, material lead‑times, scheduling requirements / lead‑times, order confirmation process and material obsolescence. Submits Customer Change requests to Value Stream Specialists for processing. Presents Internal Change requests to Clients on behalf of Sharp.
• Manages client orders based on the firm forecast and purchase orders received. Enter sales orders and forecast orders and coordinate internal order confirmation and order management process.
• Monitors bulk receipts, bulk inventory, and bulk expiry. Communicates bulk status to clients and addresses any issues.
• Supports Inventory Destruction Request (IDR) process via timely assessment of candidates and receipt of client purchase orders.
• Supports customer shipment booking and tracking. Process customer changes to Shipping Requirement Forms. Processes customer changes for Sample Shipment Requirements.
• Align with clients on clear and measurable KPI’s as well as alignment of process and forum for on‑going review meetings.
• Responsible for accuracy and timely submission of sales order packet for respective client accounts. Ensure packets are generated and include proper documentation (i.e. SO, Quote and PO) as well as necessary release paperwork - CofA’s, release to package documents, Lot forms, etc. required to process and fulfill the order.
• Submit order packets to Finance accurately and timely to ensure customer billings are timely and accurate.
• Prepares and presents quotations for standard services offered and/or performed including but not limited

This role requires a Bachelor’s degree (B. A.) from a four‑year college or university preferred; or two to five years related experience and/or training; or equivalent combination of experience and H.S. Diploma or G.E.D. is required. Travel between Conshohocken, Allentown and Macungie sites as required.