Strategic Ops & Partnerships Leader

North Texas Tollway Authority

Plano (TX)

On-site

USD 120,000 - 190,000

Full time

4 days ago

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Job summary

The North Texas Tollway Authority seeks a Senior Manager, Strategic Operations and Partnerships to lead the Account Management Services function, overseeing customer service, commercial accounts, sales outreach, collections, and strategic partnerships. This role drives service excellence, revenue growth, and workforce development for a high‑performing, customer‑focused organization.

As a senior leader, you will manage a broad set of responsibilities, including vendor and contract oversight,

Qualifications

Bachelor's degree in business-related field or equivalent experience.
8+ years in customer service, contact centers, or related functions.
Leadership of multi‑level teams and strategic initiatives.
Experience in sales, partnerships, and program development.

Responsibilities

Provide strategic leadership for NTTA's Account Management Services (AMS).
Lead and develop the AMS organization, including workforce planning and coaching.
Oversee customer service operations and commercial account management.
Drive sales, outreach, and partnerships to increase TollTag adoption and revenue.
Manage budgets, contracts, and compliance across the department.