Toll Collection Operations Manager

Perdue Brandon Fielder Collins and Mott‚ LLP; Houston (TX); On-site; USD 75,000 - 95,000; Full time

Job summary

Perdue Brandon Fielder Collins and Mott, LLP based in Houston, TX is seeking a Senior Toll Collection Operations Manager to lead their toll collections operations. This strategic role involves optimizing workflows, ensuring compliance with laws, and enhancing portfolio performance. The ideal candidate should have 3-10+ years of experience in collections with strong knowledge of tolling practices, leadership capabilities, and analytical skills. If you are motivated to improve recovery rates and operational efficiency, apply today.

Qualifications

• 3–10+ years of experience in collections, ideally in tolling.
• Track record of managing high-volume portfolios and improving recovery rates.
• Understanding of regulatory compliance in collections.

Responsibilities

• Lead toll collections portfolio operations from onboarding to resolution.
• Develop strategies to maximize recovery rates.
• Oversee high-volume workflows including complaints and quality control.
• Ensure compliance with laws and client requirements.
• Analyze portfolio performance and implement improvements.
• Mentor and manage operations staff, establishing performance goals.
• Collaborate with legal teams on disputes and litigation readiness.

Skills

Leadership capabilities

Knowledge of toll and traffic collections

Analytical skills

Client-facing communication

Job description

Overview

We are a law firm specializing in high-volume toll and traffic-related collections on behalf of governmental agencies. We are seeking a Senior Toll Collection Operations Manager with extensive industry experience to lead, optimize, and scale our toll collections operations. This individual will oversee portfolio performance, operational strategy, compliance management, and recovery initiatives while serving as a key point of contact for clients and internal teams.

The ideal candidate will bring strong leadership capabilities, deep knowledge of toll and traffic collections, and a proven track record of improving operational efficiency, staff performance, and recovery rates across large-scale portfolios.

About the Firm

Established in Amarillo, Texas in 1970, Perdue Brandon Fielder Collins & Mott LLP ("Perdue Brandon") is one of the oldest law firms providing collection services and related legal representation to government entities. Our clients include school districts, cities, counties, hospital districts, appraisal districts and other governmental entities. Perdue Brandon continues to grow and currently has 15 primary offices in Texas and multiple satellite locations in Texas, Oklahoma, and Florida servicing clients in nine states.

For more information on our Firm, please visit our website at www.pbfcm.com.

Key Responsibilities

• Lead end-to-end operations for large-scale toll collections portfolios, from account onboarding through resolution.
• Develop and execute strategies to maximize recovery rates.
• Oversee and optimize high-volume workflows, including contact campaigns, complaints, disputes, reporting and quality assurance/quality control protocols.
• Ensure full compliance with all client requirements, applicable laws and regulations, including FDCPA and state-specific requirements.
• Analyze portfolio performance, identify trends, and implement data-driven process improvements.
• Manage, mentor, and scale operations staff; establish performance metrics, performance goals and accountability standards.
• Partner with legal teams on complex accounts, disputes, and litigation readiness.
• Evaluate and improve systems, vendor relationships, and operational infrastructure.

Qualifications

• 3–10+ years of experience in collections, with direct experience in tolling strongly preferred.
• Proven track record of managing high-volume collection portfolios, improving recovery performance and optimizing collection operations.
• Deep understanding of regulatory and compliance requirements in collections environment.
• Experience working within or alongside law firms, collection agencies, or government contractors.
• Strong leadership experience, including team management and process ownership.
• Advanced analytical skills; comfortable using data to drive operational decisions.
• Excellent client-facing communication and stakeholder management skills.

Preferred Experience

• Direct experience with tolling authorities, DOTs, or government collection programs.
• Familiarity with skip tracing, enforcement mechanisms, and escalation strategies in the collection environment.
• Experience implementing or optimizing collections/case management systems.
• Experience optimizing high volume collection operations.
• Background in scaling operations or building processes in a growing environment.

What Success Looks Like

• Measurable improvement in the effectiveness of collection operations through enhanced operational processes, improved individual staff performance, and increased recovery rates across portfolios.
• Scalable, efficient operations with clear processes and accountability.
• Strong client relationships and retention.
• Full compliance with all client requirements, applicable laws and regulations, including FDCPA and state-specific requirements.
• A team that is reliable, operates independently and consistently meets performance targets, and instills confidence in Tolls management.