Strategic Ops Lead – Probation Quality

Ministry of Justice; United States; Remote; USD 90.000 - 110.000; Vollzeit

Zusammenfassung

The Ministry of Justice in the United Kingdom seeks a Head of Complaints within the Probation Service to drive strategic aims around inclusion, engagement, and quality. The post emphasizes fairness, objectivity, and continuous improvement, with regional deployment and potential on-call requirements.

You will coordinate with external agencies, lead audits, and oversee safeguarding duties. Reporting to the Head of Operational Function, the role includes representing the NPS in local partnerships

Qualifikationen

• Experience leading multi-disciplinary teams in the public sector.
• Strong commitment to fairness, objectivity, and learning.
• Ability to manage sensitive information and complex investigations.

Aufgaben

• Lead cluster operations, performance, and quality across probation regions.
• Provide strategic support to Head of Operational Function and Head of LDU Cluster.
• Represent the NPS in local strategic partnerships and external forums.
• Oversee compliance, audits, and safeguarding duties for children and adults.
• Coordinate training needs analysis and staff induction within the cluster.

Kenntnisse

Leadership

Public sector experience

Stakeholder engagement

Jobbeschreibung

The Ministry of Justice in the United Kingdom seeks a Head of Complaints within the Probation Service to drive strategic aims around inclusion, engagement, and quality. The post emphasizes fairness, objectivity, and continuous improvement, with regional deployment and potential on-call requirements.

You will coordinate with external agencies, lead audits, and oversee safeguarding duties. Reporting to the Head of Operational Function, the role includes representing the NPS in local partnerships