Strategic Ops & Executive Support Manager II

Bank of America; Chicago (IL); On-site; USD 102,000 - 158,000; Full time

Job summary

Bank of America is seeking a Business Support Manager II to partner with the COO of Global Treasury and Merchant Operations, driving strategic priorities, business execution, and organizational effectiveness. This role shapes operating model, leadership routines, and Great Place to Work initiatives to position GTMO as a best-in-class operations organization.

Key responsibilities include translating direction into actionable plans, establishing governance, communicating decisions, coordinating

Qualifications

• Proficient in Outlook, Excel, SharePoint, PowerPoint and Teams.
• Budgeting, financial analysis, and expense management experience.
• Strong analytical and problem-solving abilities; data-driven decisions.

Responsibilities

• Support GTMO COO to drive strategic priorities and organizational effectiveness.
• Coordinate meetings, communications, and governance with stakeholders.
• Ensure compliance, risk management, and process improvement across the unit.

Skills

Outlook

Excel

SharePoint

PowerPoint

Teams

Budgeting

Financial analysis

Expense management

Analytical skills

Problem solving

Process improvement

Workflow optimization

Project coordination

Executive communication

Stakeholder management

Prioritization

Banking policies

Data-driven decisions

Job description

Bank of America is seeking a Business Support Manager II to partner with the COO of Global Treasury and Merchant Operations, driving strategic priorities, business execution, and organizational effectiveness. This role shapes operating model, leadership routines, and Great Place to Work initiatives to position GTMO as a best-in-class operations organization.

Key responsibilities include translating direction into actionable plans, establishing governance, communicating decisions, coordinating