Senior Global Business Controls Manager

Bank of America; Chicago (IL); On-site; USD 120,000 - 180,000; Full time

Job summary

Bank of America is seeking a Business Control Manager within Global Treasury & Merchant Operations to strengthen governance, oversight, and operational controls. The role requires leading complex policy and regulatory work, monitoring controls, and driving remediation efforts across a global footprint.

You will coordinate with FLU, Change Management, and cross-functional partners to operationalize requirements, ensuring robust reporting and timely QA activities.

Qualifications

• Minimum of 7 years in Audit, Risk, Compliance, Business Control or Treasury Operations environments; preferred 3 years in Risk and Control supporting policy and regulatory activities.
• Strong understanding of risk management principles and regulatory expectations
• Proven experience in project management, risk management, or control functions within financial services or operations
• Excellent communication skills with ability to engage at executive levels
• Strong analytical and problem-solving skills to identify trends and risks and define mitigation strategies
• Ability to lead cross-functional teams to implement risk mitigation strategies

Responsibilities

• Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Performs monitoring and testing of controls, identifying issues and control improvements for remediation
• Leads the implementation of optimized controls and enhanced Quality Assurance practices to support business continuity efforts
• Manages the performance and productivity of team members that conduct quality inspection reviews
• Ensures timely execution of QA activities including control execution, case management, and results reporting
• Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
• Lead and manage end-to-end policy and regulation oversight, including understanding requirements and scope, determining applicability, impact assessment on business processes, change remediation, ongoing adherence, evidence collection, assessing control design and effectiveness, and performing documentation review
• Perform review and challenge of impact assessment responses to ensure accuracy, completeness, timeliness, consistency, and appropriate interpretation and application of requirements
• Partner with global stakeholders to support cross-regional initiatives, ensuring consistency. Develop sustainable applicability and impact documentation with clear justifications and clear process alignments
• Mentor and provide guidance to less experienced associates, fostering a culture of accountability, continuous improvement, and professional growth
• Establish and maintain robust operating routines to ensure timely execution, stakeholder management, collaboration, and escalation. Prepare timely and comprehensive reporting of regulatory adherence activities

Skills

Controls Management

Oral Communications

Risk Management

Stakeholder Management

Strategy Planning and Development

Continuous Improvement

Drives Engagement

Influence

Strategic Thinking

Data and Trend Analysis

Decision Making

Monitoring, Surveillance, and Testing

Problem Solving

Quality Assurance

Job description

Bank of America is seeking a Business Control Manager within Global Treasury & Merchant Operations to strengthen governance, oversight, and operational controls. The role requires leading complex policy and regulatory work, monitoring controls, and driving remediation efforts across a global footprint.

You will coordinate with FLU, Change Management, and cross-functional partners to operationalize requirements, ensuring robust reporting and timely QA activities.