Business Support Manager II

Bank of America; Chicago (IL); On-site; USD 102,000 - 158,000; Full time

Job summary

Bank of America is seeking a Business Support Manager II to partner with the COO of Global Treasury and Merchant Operations, driving strategic priorities, business execution, and organizational effectiveness. This role shapes operating model, leadership routines, and Great Place to Work initiatives to position GTMO as a best-in-class operations organization.

Key responsibilities include translating direction into actionable plans, establishing governance, communicating decisions, coordinating

Qualifications

• Proficient in Outlook, Excel, SharePoint, PowerPoint and Teams.
• Budgeting, financial analysis, and expense management experience.
• Strong analytical and problem-solving abilities; data-driven decisions.

Responsibilities

• Support GTMO COO to drive strategic priorities and organizational effectiveness.
• Coordinate meetings, communications, and governance with stakeholders.
• Ensure compliance, risk management, and process improvement across the unit.

Skills

Outlook

Excel

SharePoint

PowerPoint

Teams

Budgeting

Financial analysis

Expense management

Analytical skills

Problem solving

Process improvement

Workflow optimization

Project coordination

Executive communication

Stakeholder management

Prioritization

Banking policies

Data-driven decisions

Job description

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Core Role Expectations

This role serves as the Business Support Manager II to the COO of Global Treasury and Merchant Operations (GTMO), partnering closely with senior executives to drive strategic priorities, business execution, and organizational effectiveness. The individual will play a key role in shaping and advancing GTMO's agenda, including operating model, leadership routines, and Great Place to Work initiatives that position GTMO as a best-in-class operations organization.

Strategic Support & Organizational Effectiveness: Executes leader priorities with operational rigor, translating direction into actions and deliverables. Partners effectively across stakeholders, follows established processes, ensures operational accuracy, compliance, and timely escalation of risks or issues. Procedures Center of Excellence (COE): Establish and manage procedures governance, ownership, and routine reviews to strengthen operational performance and risk management across GTMO. Enterprise Advocate & Communicator: Communicates enterprise and business-level decisions, purpose, and results, and connects to team strategy, priorities and contributions. Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement. Meeting & Event Coordination: Coordinates leadership routines, meetings, and events using established standards and templates. Ensures agendas, materials, logistics, action items, and follow-up communications are completed accurately and on time. Execution, Problem Solving & Adaptability: Takes ownership of assigned responsibilities, delivering high-quality work accurately, timely, and in alignment with established priorities, processes, and standards. Great Place to Work Champion: Models an inclusive environment for employees, aligned to Great Place to Work goals.

Required Skills:

Proficient in Outlook, Excel, SharePoint, PowerPoint and Teams skills Budgeting, financial analysis, and expense management Strong analytical and problem-solving skills Process improvement and workflow optimization experience Project coordination and organizational skills Executive communication and stakeholder management Ability to manage multiple priorities and deliver results Knowledge of banking policies, programs, and procedures Data-driven decision-making capabilities

Desired Skills:

Experience supporting senior executives or large organizations Experience and/or mastery of AI/CoPilot usage Experience supporting geographically dispersed teams Strong relationship-building and influencing skills Ability to lead in a complex, fast-paced environment

Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - IL - Chicago - 540 W Madison St - Bank Of America Plaza (IL4540), US - VA - Richmond - 8001 VILLA PARK DR - VILLA PARK OPS CENTER BLDG C (VA2100) Pay and benefits information Pay range $102,200.00 - $158,000.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Privacy Statement: https://careers.bankofamerica.com/en-us/privacy-notice At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Partnering Locally Learn about some of the ways Bank of America is making a difference in the communities we serve. Global Impact Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates. Opportunity and Inclusion Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success. Our Values Learn about our four values that represent what we believe.

Pay Transparency: https://careers.bankofamerica.com/en-us/pay-transparency