Business Support Manager II

Bank of America; Phoenix (AZ); On-site; USD 102,000 - 158,000; Full time

Benefits offered by this job

Benefits

Paid time off

Annual bonus

Job summary

Bank of America is seeking a Business Support Manager II for the COO of Global Treasury and Merchant Operations. This role partners with senior executives to drive priorities, shape operating model, and advance organizational effectiveness.

You'll lead procedures governance, communicate decisions, and manage data-driven process improvements across GTMO, coordinating leadership routines and ensuring timely deliverables.

Qualifications

• Proficient in Outlook, Excel, SharePoint, PowerPoint and Teams.
• Budgeting, financial analysis, and expense management.
• Strong analytical and problem‑solving skills.
• Process improvement and workflow optimization experience.
• Project coordination and organizational skills.
• Executive communication and stakeholder management.
• Ability to manage multiple priorities and deliver results.
• Knowledge of banking policies, programs, and procedures.
• Data‑driven decision‑making capabilities.

Responsibilities

• This role serves as the Business Support Manager II to the COO of Global Treasury and Merchant Operations (GTMO).
• Partnering closely with senior executives to drive strategic priorities, business execution, and organizational effectiveness.
• Lead procedures governance and establish ownership and routine reviews to strengthen performance and risk management.
• Communicate enterprise decisions and connect to team strategy and contributions.
• Demonstrate deep process knowledge and focus on data-driven continuous improvement.

Skills

Outlook

Excel

SharePoint

PowerPoint

Teams

Budgeting

Financial analysis

Expense management

Analytical skills

Process improvement

Workflow optimization

Project coordination

Executive communication

Stakeholder management

Prioritization

Banking policies

Data-driven decisions

Tools

None

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Manages diverse administrative functions usually for a very large, complex department or for a complete line of business that may be regional or national in scope, often requiring associates in one or more location. Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. Consults with senior management in evaluating current methods and developing strategies to implement changes and improvements. Requires a thorough knowledge of the department or business units functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. Generally has full management responsibility over a relatively large team and may manage one or more levels of managers.

Leads the support/administrative functions for a somewhat large department usually at a local level. Responsibilities may include budget analysis and recommendations, operations analysis, identification and resolution of work flow issues, associate training, service quality, process improvement. Resolves personnel, audit and/or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department. Requires an in‑depth knowledge of bank policies and programs and of the departments functional operations. May direct workflow activities.

Core Role Expectations

This role serves as the Business Support Manager II to the COO of Global Treasury and Merchant Operations (GTMO), partnering closely with senior executives to drive strategic priorities, business execution, and organizational effectiveness. The individual will play a key role in shaping and advancing GTMO’s agenda, including operating model, leadership routines, and Great Place to Work initiatives that position GTMO as a best‑in‑class operations organization.

• Strategic Support & Organizational Effectiveness : Executes leader priorities with operational rigor, translating direction into actions and deliverables. Partners effectively across stakeholders, follows established processes, ensures operational accuracy, compliance, and timely escalation of risks or issues.
• Procedures Center of Excellence (COE) : Establish and manage procedures governance, ownership, and routine reviews to strengthen operational performance and risk management across GTMO.
• Enterprise Advocate & Communicator : Communicates enterprise and business-level decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Manager of Process & Data : Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Meeting & Event Coordination : Coordinates leadership routines, meetings, and events using established standards and templates. Ensures agendas, materials, logistics, action items, and follow‑up communications are completed accurately and on time.
• Execution, Problem Solving & Adaptability : Takes ownership of assigned responsibilities, delivering high‑quality work accurately, timely, and in alignment with established priorities, processes, and standards.
• Great Place to Work Champion : Models an inclusive environment for employees, aligned to Great Place to Work goals.

Required Skills:

• Proficient in Outlook, Excel, SharePoint, PowerPoint and Teams skills
• Budgeting, financial analysis, and expense management
• Strong analytical and problem‑solving skills
• Process improvement and workflow optimization experience
• Project coordination and organizational skills
• Executive communication and stakeholder management
• Ability to manage multiple priorities and deliver results
• Knowledge of banking policies, programs, and procedures
• Data‑driven decision‑making capabilities

Desired Skills:

• Experience supporting senior executives or large organizations
• Experience in Global Treasury Servicing, Fulfillment, and Merchant Operations businesses
• Experience and/or mastery of AI/CoPilot usage
• Experience supporting geographically dispersed teams
• Strong relationship‑building and influencing skills
• Ability to lead in a complex, fast‑paced environment

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - IL - Chicago - 540 W Madison St - Bank Of America Plaza (IL4540), US - VA - Richmond - 8001 VILLA PARK DR - VILLA PARK OPS CENTER BLDG C (VA2100)

Pay range

$102,200.00 - $158,000.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry‑leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.