Strategic Operations Scheduler

Arrow International Inc; Cleveland (OH); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Profit-sharing

401(k) matching

Paid time off

Job summary

Arrow International is seeking an Operations Coordinator to keep our POS teams running on schedule, to partner with Sales on urgent and high-priority requests and dispatch for seamless scheduling across teams. This role owns the daily schedule and the flow of internal requests: receiving them, assigning them to the right person, and following each one through completion.

You will clear roadblocks quickly, monitor team output, and build schedules that spread work evenly across the team while

Qualifications

• 1-3 years of experience in operations, scheduling, dispatch, administration, or project coordination.
• Demonstrated attention to detail, including catching errors in schedules, records, or data before they cause problems.
• Proven ability to manage a busy, changing daily schedule and re-prioritize quickly.
• Experience assigning work across remote, in-field teams and keeping workloads fair and balanced.
• Strong problem-solving skills: you identify what is blocking progress and work out how to clear it.
• Comfort working with internal teams such as dispatchers, sales, and Point of Sale Specialists, while adapting your communication to each.
• Hands-on experience with CRM such as Salesforce, SAP including entering, updating, and auditing records.
• Experience with project or work management software such as Monday.com, Trello, Jira, or confluence.
• Proficiency with calendar and scheduling tools.
• Responsive clear written and verbal communication, especially under time pressure.

Responsibilities

• Own the daily schedule for the POS Operations team and ensure coverage each morning.
• Build and maintain schedules to balance workload across the team.
• Review and rebalance assignments weekly to prevent overload.
• Resolve scheduling conflicts, double-bookings, and gaps as they appear.
• Manage coverage for conventions, launches, and PTO.
• Receive, log, and assign internal requests from Sales, Dispatch, and POS.
• Set priorities, due dates, and confirm assignees have what they need.
• Follow up on open requests and keep stakeholders informed.
• Escalate blockers to Operations Manager with context and options.
• Monitor team output and prepare weekly/monthly workload reports.
• Maintain accurate records of attendance and resource allocation.

Skills

Attention to detail

Time management

Communication

Problem solving

Team coordination

Remote collaboration

Tools

Salesforce

SAP

Monday.com

Trello

Jira

Confluence

Job description

Arrow International is seeking an Operations Coordinator to keep our POS teams running on schedule, to partner with Sales on urgent and high-priority requests and dispatch for seamless scheduling across teams. This role owns the daily schedule and the flow of internal requests: receiving them, assigning them to the right person, and following each one through completion.

You will clear roadblocks quickly, monitor team output, and build schedules that spread work evenly across the team while