POS Coordinator (onsite)

Arrow International, Inc.; Cleveland (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Profit-sharing

401(k) matching

Great benefits

Bonus week off

Job summary

Arrow International, Inc. in Cleveland, OH, is seeking an Operations Coordinator to keep the POS Operations teams running on schedule, partner with Sales on urgent requests, and dispatch for seamless cross-team coordination.

This role owns the daily schedule and the flow of internal requests: receiving them, assigning them to the right person, and following each one through completion. This position requires proactive problem-solving, strong communication with Sales, Dispatch and POS teams, and

Qualifications

• Experience coordinating schedules and workloads.
• Ability to prioritize requests and meet installation goals.
• Strong communication with Sales, Dispatch and POS teams.

Responsibilities

• Own the daily schedule for the POS Operations team and ensure coverage.
• Balance workload across the team and rebalance as needed.
• Receive internal requests, assign to the right person, set priorities and due dates.
• Resolve scheduling conflicts and ensure on-time completion of tasks.
• Support Dispatch and Point of Sale Specialists with accurate handoffs and stock levels.

Skills

Scheduling

Workload balancing

Communication

Dispatch coordination

Problem solving

Job description

Description

Join the Fun at Arrow International!

Arrow International is the world's #1 maker of charitable gaming products, from pull tabs and bingo paper to cutting-edge electronic gaming systems. Our products power entertainment in social and gaming venues around the globe—and we’re growing fast!

We’re building a winning culture that’s all about teamwork, passion, and innovation. At Arrow, you’re not just another employee, you’re part of a high-performing team that’s redefining fun and giving back to communities. We believe in rewarding your hard work with

• profit-sharing
• 401(k) matching
• great benefits
• paid time off including a bonus week every July!

If you're looking for a career that’s exciting, meaningful, and full of opportunity, Arrow is the place to be.

Position Summary

Arrow International is seeking an Operations Coordinator to keep our Point-of-Sale Specialist teams running on schedule, to partner with sales on urgent and high-priority requests and dispatch for seamless scheduling across teams. This role owns the daily schedule and the flow of internal requests: receiving them, assigning them to the right person, and following each one through completion. You will clear roadblocks quickly, monitor team output, and build schedules that spread work evenly across the team while consistently meeting installation volume goals.

Key Responsibilities

Scheduling and Workload Balancing

• Own the daily schedule for the POS Operations team: confirm coverage each morning and adjust in real time as needs change
• Build and maintain schedules proactively while keeping workload as equal as possible across the team
• Review each person's assigned jobs, and tasks weekly, and rebalance when one person is carrying more than their share
• Resolve scheduling conflicts, double-bookings, and coverage gaps as they appear
• Manage scheduling coverage for conventions, market launches, and PTO coverage.

Request Intake and Assignment

• Receive internal requests from Sales, Dispatch and Point of Sale Specialists through email, ticketing system, forms and log and assign each one
• Assign each request to the right person based on skill, availability, location, and current workload
• Set priorities and due dates, confirm the assignee has what they need, and update requestors as necessary
• Partner with sales on urgent and high-priority requests: confirm what is needed and by when, then adjust the schedule and assign the right person swiftly
• Follow up on open requests and maintain communication with the assignee

Roadblock Resolution

• Act as the first point of contact when work is stuck: find the cause, identify the owner, and drive it to resolution
• Anticipate roadblocks by reviewing upcoming schedules, deadlines, parts, and resource needs for conflicts
• Escalate issues that need a decision to Operations Manager with the context and recommended options, not just the problem
• Keep a log of recurring roadblocks and propose process fixes

Support for Dispatch and Point of Sale Specialists

• Dispatchers: coordinate job assignments, route and time changes, and Point of Sale Specialist availability so dispatch has accurate information
• Point of Sale Specialists: confirm schedules, job details, equipment, and supplies, and relay changes quickly
• Keep handoffs between these teams clean so nothing falls through the gaps
• Ensure warehouse parts stock for POS Specialist’s stays above minimum levels at all warehouse hubs, replenishing stock as needed.

Output