Strategic Operations Manager — Lean & Customer Focus

Amazon Inc.; Carteret (NJ); On-site; USD 91,000 - 137,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Adoption and Surrogacy Reimbursement

Job summary

Amazon is seeking an Operations Manager to lead a team of salaried and hourly associates in Carteret, NJ. You will drive safety, quality, attendance and performance while delivering on-time customer orders and building scalable productivity plans.

You will mentor staff, manage large projects, collaborate with Safety, Engineering, and HR, and balance workload using data-driven decisions. The role requires flexibility for weekends/nights and a passion for lean process improvement.

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Flexibility to work weekends, nights, and holidays.

Responsibilities

• Support, mentor, and motivate your salaried and hourly workforce.
• Lead large-scope projects with site and regional impact.
• Build and execute productivity plans through forecast reviews and workload balancing.
• Manage safety, quality, productivity, and customer delivery promises.
• Collaborate with Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to meet business objectives.

Skills

Employee management

Performance management

Leadership

Analytical skills

Customer service

Education

Bachelor’s degree or equivalent

Master’s degree (Engineering/Operations/Supply Chain)

Tools

Lean Six Sigma

Job description

Amazon is seeking an Operations Manager to lead a team of salaried and hourly associates in Carteret, NJ. You will drive safety, quality, attendance and performance while delivering on-time customer orders and building scalable productivity plans.

You will mentor staff, manage large projects, collaborate with Safety, Engineering, and HR, and balance workload using data-driven decisions. The role requires flexibility for weekends/nights and a passion for lean process improvement.