Strategic Operations Leader - Plumbing & Restoration

1-Tom-Plumber Melbourne; Melbourne (FL); On-site; USD 105,000 - 165,000; Full time

Benefits offered by this job

Medical insurance

Dental & vision insurance

401(k) with 3% company match

10 days PTO

8 paid holidays annually

Company vehicle or vehicle allowance

Phone and laptop provided

Paid training and professional develop

Career advancement opportunities

Team-oriented, family-focused culture

Job summary

1-Tom-Plumber Melbourne is seeking a General Manager to lead day-to-day operations across plumbing, restoration, reconstruction, dispatch, and administration. You will own profitable execution, throughput, and the customer experience, report to the Ownership Group, and drive growth across all divisions.

This role requires directing multiple departments, maintaining KPI discipline, partnering with finance on profitability, coaching leaders, and building a culture of urgency, accountability, and

Qualifications

• 7+ years of leadership experience in plumbing, restoration, construction, or home service industries.
• Proven experience managing operations with full P&L responsibility and financial accountability.
• Demonstrated success leading multiple departments, including Production, Sales, Customer Service, and Administration.

Responsibilities

• Lead day-to-day operations across plumbing, restoration, reconstruction, dispatch, and administrative coordination.
• Hold department leaders accountable to KPIs, standards, and expectations.
• Maintain operational alignment between field and office teams.
• Resolve escalated operational issues quickly.
• Own overall company operational performance, including revenue, gross margin, average ticket, technician productivity, and close rates.
• Identify and address operational margin leakage.
• Partner with Finance Leadership on profitability reporting.
• Develop leaders within each division and conduct regular leadership meetings and accountability reviews.
• Coach Team Leaders, Project Managers, Dispatch, and Administrative staff.
• Build a culture of urgency, accountability, professionalism, and teamwork.
• Oversee scheduling across all divisions to ensure technician utilization, job velocity, and booking efficiency.

Skills

Leadership

P&L Management

Operations Management

Cross-functional Leadership

Finance Reporting

ServiceTitan familiarity

Tools

ServiceTitan

Albi

Paycom

Job description

1-Tom-Plumber Melbourne is seeking a General Manager to lead day-to-day operations across plumbing, restoration, reconstruction, dispatch, and administration. You will own profitable execution, throughput, and the customer experience, report to the Ownership Group, and drive growth across all divisions.

This role requires directing multiple departments, maintaining KPI discipline, partnering with finance on profitability, coaching leaders, and building a culture of urgency, accountability, and