Strategic Operations Leader for BizOps & Programs

Cushman & Wakefield; Roseland (NJ); On-site; USD 119,000 - 140,000; Full time

Benefits offered by this job

Health, vision, dental insurance

Flexible spending accounts

Health savings accounts

Retirement savings plans

Life and disability insurance

Paid and unpaid time away

Job summary

Cushman & Wakefield in the United States is seeking a Business Operations Manager to lead operational functions, provide strategic guidance, and support our stakeholders and business leads with efficiency and impact.

The role emphasizes cross-functional program development, budget accountability, and delivery of KPI targets, while mentoring the operations team and ensuring standards across processes and systems.

Qualifications

• Bachelor’s degree required; business/real estate preferred.
• 5+ years of people management experience.
• Strong leadership, communication, and relationship-building skills.
• Proven ability to drive process improvements and strategic initiatives.

Responsibilities

• Identify strategic direction and build scalable processes for the team.
• Create and promote programs aligned with leadership vision.
• Manage communications between stakeholders, teams, and senior leaders.
• Project manage strategic initiatives, budgets, and playbooks.
• Collaborate across functions to align programs with business goals.
• Share best operating practices and drive innovation with leadership.
• Ensure budgets and KPIs/SLAs targets are met.
• Lead internal meetings and mentor operations staff.
• Document and improve service delivery options.

Skills

Process management

Conflict resolution

Executive communications

Written and verbal communication

MS Office/Google Suite

Real estate knowledge

Salesforce

Workday

Budgeting software

P&L analysis

HR practices

Education

Bachelor’s degree (BA/BS)

Business/real estate preferred

Tools

Salesforce

Workday

Budgeting software

Job description

Cushman & Wakefield in the United States is seeking a Business Operations Manager to lead operational functions, provide strategic guidance, and support our stakeholders and business leads with efficiency and impact.

The role emphasizes cross-functional program development, budget accountability, and delivery of KPI targets, while mentoring the operations team and ensuring standards across processes and systems.