Business Operation Manager

Cushman & Wakefield; Roseland (NJ); On-site; USD 119,000 - 140,000; Full time

Benefits offered by this job

Health, vision, dental insurance

Flexible spending accounts

Health savings accounts

Retirement savings plans

Life and disability insurance

Paid and unpaid time away

Job summary

Cushman & Wakefield in the United States is seeking a Business Operations Manager to lead operational functions, provide strategic guidance, and support our stakeholders and business leads with efficiency and impact.

The role emphasizes cross-functional program development, budget accountability, and delivery of KPI targets, while mentoring the operations team and ensuring standards across processes and systems.

Qualifications

• Bachelor’s degree required; business/real estate preferred.
• 5+ years of people management experience.
• Strong leadership, communication, and relationship-building skills.
• Proven ability to drive process improvements and strategic initiatives.

Responsibilities

• Identify strategic direction and build scalable processes for the team.
• Create and promote programs aligned with leadership vision.
• Manage communications between stakeholders, teams, and senior leaders.
• Project manage strategic initiatives, budgets, and playbooks.
• Collaborate across functions to align programs with business goals.
• Share best operating practices and drive innovation with leadership.
• Ensure budgets and KPIs/SLAs targets are met.
• Lead internal meetings and mentor operations staff.
• Document and improve service delivery options.

Skills

Process management

Conflict resolution

Executive communications

Written and verbal communication

MS Office/Google Suite

Real estate knowledge

Salesforce

Workday

Budgeting software

P&L analysis

HR practices

Education

Bachelor’s degree (BA/BS)

Business/real estate preferred

Tools

Salesforce

Workday

Budgeting software

Job description

Business Operation Manager

The Business Operations Manager will be responsible for leading the operational functions, provide strategic guidance, and will ensure support is provided to our key stakeholders and business leads in an efficient and effective manner. The Business Operations Manager will provide management oversight and will work closely with Leadership to provide support and implement strategic initiatives.

Essential Responsibilities

• Identify strategic direction and create cohesive, scalable processes for the Business Operations Team that support our company goals and drive employee engagement
• Create and amplify high-level, team-wide, company-wide programs and processes, frame and unpack leadership vision to ensure they are aligned, understood, and adopted across the organization
• Manage communication between stakeholders, team leads, and senior leadership
• Project manage and create multiple strategic initiatives that elevate company’s culture and core values, including but not limited to developing timelines, budgets, team scope and playbooks
• Work cross-functionally with all stakeholders and business partners to create goal-oriented programs and operational strategies that align with business goals
• Partnered with peers to learn and utilize best operational practices and offer innovation to the leadership team, company, and clients
• Ensured overall achievement of budget financial targets and other standards set forth in approved business plans and accordance to the agreed upon KPIs & SLAs for the company
• Act as steward for operational excellence initiatives and see-through service delivery through management
• Provide formal leadership, mentoring and supervision operations team
• Organize, assist, oversee and lead internal meetings and events
• Evaluate and document innovative service delivery options and share insights across teams / functions
• Ensure corporate standards and internal company processes and systems are leveraged

Key Competencies

• Exposure to project and process management
• Proven ability in conflict resolution
• Exposure to executive communications
• Excellent written, oral, and presentation skills
• Strong Microsoft Office/Google Suite skills
• Knowledge of the real estate industry and business model
• Knowledge of Salesforce, Workday and budgeting software
• Ability to plan, organize, and manage processes
• Ability to read, comprehend, and analyze P&L statements
• Knowledge of HR practices, including recruitment, interviewing, hiring, employee relations, and staff development

Education

• Bachelor’s degree (BA/BS) required in any field; business/real estate preferred

Important Experience

• 5+ years of people management
• Excellent interpersonal communication, leadership and relationship building skills
• Demonstrated process improvement, continual improvement skills

AAP/EEO Statement

C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.

Other Duties

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Benefits & Compensation

• Health, vision, and dental insurance
• Flexible spending accounts
• Health savings accounts
• Retirement savings plans
• Life, and disability insurance programs
• Paid and unpaid time away from work

In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $ 119,000.00 - $140,000.00

Equal Opportunity Statement

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

ADA Accommodation Statement

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [e-mail]. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”

“Cushman & Wakefield”

About Cushman & Wakefield

Cushman & Wakefield (NYSE: CWK) is a global leader in real estate services, leveraging our specialized expertise to deliver innovative solutions and exceptional value to owners and occupiers. With 52,000 employees in nearly 400 offices across 60 countries, we are one of the largest firms in the industry, with more than 100 years of history. In 2023, we generated $9.5 billion in revenue from our core services. To learn more, visit www.careers.cushmanwakefield.com.