Strategic Operations Lead, Specialty Care

ChenMed LLC; United States; On-site; USD 99,000 - 142,000; Full time

Benefits offered by this job

Bonuses possible

Job summary

ChenMed is seeking an Operations Specialist, Specialty Care to shape the strategic execution of our Specialty Care operations. You will partner with leaders to define KPIs, deploy data-driven improvements, and drive cross-functional initiatives that reduce bottlenecks and improve patient care.

The role emphasizes analytic rigor, change management, and hands-on execution in a fast-paced environment. The ideal candidate has 4+ years in operations or management consulting, a BA/BS in a relevant

Qualifications

• BA/BS degree in Business Administration, Public Health or related field preferred.
• 4+ years of relevant experience in operations, strategic planning, business development, and/or management consulting.
• Healthcare experience preferred.
• Master's degree in business administration, public health, or a related field preferred.
• Experience with Lean Six Sigma highly desirable, preferably at a green belt or higher.
• Project management experience highly desirable.

Responsibilities

• Supports the development of the overall Specialty Care operational strategy for ChenMed, aligning with the company's strategic goals and objectives.
• Helps establish and monitor KPIs across all operational areas related to Specialty Care, including patient satisfaction, efficiency, quality, and cost-effectiveness.
• Helps develop and implement data-driven decision-making processes to identify areas for improvement and track progress towards operational goals.
• Works cross-functionally to identify, analyze, and address critical operational challenges, such as bottlenecks, inefficiencies, and quality gaps.
• Supports the implementation of innovative operational solutions, such as automation, technology, and process re-engineering, to enhance efficiency and effectiveness.
• Maintains a deep expert knowledge of ChenMed's Center and Leader Playbooks to answer questions from field leaders or staff regarding operational processes, as well as performance excellence reporting, tools, or training.
• Supports and manage organizational change initiatives related to operational transformations, ensuring smooth and effective transitions.
• Delivers leadership training programs focused on operational excellence, change management and continuous improvement methodologies.
• Performs other duties as assigned and modified at manager’s discretion.

Skills

Business acumen

Analytical thinking

Data-driven decisions

English fluency

Change management

Communication skills

Travel willingness

Lean Six Sigma

Project management

Problem solving

Education

BA/BS in Business Admin or Public Health

Master's degree preferred

Job description

ChenMed is seeking an Operations Specialist, Specialty Care to shape the strategic execution of our Specialty Care operations. You will partner with leaders to define KPIs, deploy data-driven improvements, and drive cross-functional initiatives that reduce bottlenecks and improve patient care.

The role emphasizes analytic rigor, change management, and hands-on execution in a fast-paced environment. The ideal candidate has 4+ years in operations or management consulting, a BA/BS in a relevant