Operations Specialist, Specialty Care

ChenMed LLC; United States; On-site; USD 99,000 - 142,000; Full time

Benefits offered by this job

Bonuses possible

Job summary

ChenMed is seeking an Operations Specialist, Specialty Care to shape the strategic execution of our Specialty Care operations. You will partner with leaders to define KPIs, deploy data-driven improvements, and drive cross-functional initiatives that reduce bottlenecks and improve patient care.

The role emphasizes analytic rigor, change management, and hands-on execution in a fast-paced environment. The ideal candidate has 4+ years in operations or management consulting, a BA/BS in a relevant

Qualifications

• BA/BS degree in Business Administration, Public Health or related field preferred.
• 4+ years of relevant experience in operations, strategic planning, business development, and/or management consulting.
• Healthcare experience preferred.
• Master's degree in business administration, public health, or a related field preferred.
• Experience with Lean Six Sigma highly desirable, preferably at a green belt or higher.
• Project management experience highly desirable.

Responsibilities

• Supports the development of the overall Specialty Care operational strategy for ChenMed, aligning with the company's strategic goals and objectives.
• Helps establish and monitor KPIs across all operational areas related to Specialty Care, including patient satisfaction, efficiency, quality, and cost-effectiveness.
• Helps develop and implement data-driven decision-making processes to identify areas for improvement and track progress towards operational goals.
• Works cross-functionally to identify, analyze, and address critical operational challenges, such as bottlenecks, inefficiencies, and quality gaps.
• Supports the implementation of innovative operational solutions, such as automation, technology, and process re-engineering, to enhance efficiency and effectiveness.
• Maintains a deep expert knowledge of ChenMed's Center and Leader Playbooks to answer questions from field leaders or staff regarding operational processes, as well as performance excellence reporting, tools, or training.
• Supports and manage organizational change initiatives related to operational transformations, ensuring smooth and effective transitions.
• Delivers leadership training programs focused on operational excellence, change management and continuous improvement methodologies.
• Performs other duties as assigned and modified at manager’s discretion.

Skills

Business acumen

Analytical thinking

Data-driven decisions

English fluency

Change management

Communication skills

Travel willingness

Lean Six Sigma

Project management

Problem solving

Education

BA/BS in Business Admin or Public Health

Master's degree preferred

Job description

We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The Operations Specialist, Specialty Care is a strategic and results-oriented individual responsible for helping create significant and sustainable improvements across all aspects of ChenMed’s Specialty Care operations. This role is an independent contributor, who will support the development and implementation of innovative operational strategies, and will leverage data and analytics to identify and address key performance areas.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

• Supports the development of the overall Specialty Care operational strategy for ChenMed, aligning with the company's strategic goals and objectives.
• Helps establish and monitor key performance indicators (KPIs) across all operational areas related to Specialty Care, including patient satisfaction, efficiency, quality, and cost-effectiveness.
• Helps develop and implement data-driven decision-making processes to identify areas for improvement and track progress towards operational goals.
• Works cross-functionally to identify, analyze, and address critical operational challenges, such as bottlenecks, inefficiencies, and quality gaps.
• Supports the implementation of innovative operational solutions, such as automation, technology, and process re-engineering, to enhance efficiency and effectiveness.
• Maintains a deep expert knowledge of ChenMed's Center and Leader Playbooks to answer any questions from field leaders or staff regarding operational processes, as well as performance excellence reporting, tools, or training.
• Supports and manage organizational change initiatives related to operational transformations, ensuring smooth and effective transitions.
• Delivers leadership training programs focused on operational excellence, change management and continuous improvement methodologies.
• Performs other duties as assigned and modified at manager’s discretion.

KNOWLEDGE, SKILLS AND ABILITIES:

• Advanced-level business acuity
• In-depth knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods
• Driven, strategic, motivated, and has a forward-leaning approach to business
• Strong analytical and critical thinking/problem solving skills, with the ability to identify areas of improvement and implement changes effectively
• Ability to analyze data and metrics to create actionable items for leaders to optimize and implement
• Commitment to data-driven evaluation of initiatives and service levels
• Strong business acumen and presentation skills
• Exceptional learning agility and servant mindset
• Exceptional written and interpersonal communication skills
• Strong desire and willingness to provide both consultative/advisory support and hands-on execution
• Strong process and meeting facilitation skill
• Ability to structure ambiguous problems, think creatively and lead teams to generate solutions
• Ability to effectively operate in a fast-paced, ambiguous and evolving team environment
• Mastery skill in Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook; competent in other systems required for the position
• Ability and willingness to travel locally, regionally and/or nationally up to 20% of the time; flexible to work evening, weekends and/or holidays as needed
• Spoken and written fluency in English
• This job requires use and exercise of independent judgment

EDUCATION AND EXPERIENCE CRITERIA:

• BA/BS degree in Business Administration, Public Health or a related field preferred OR additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis
• A minimum of 4 years of relevant experience in operations, strategic planning, business development, and/or management consulting.
• Healthcare experience preferred.
• Master's degree in business administration, public health, or a related field preferred.
• Experience with Lean Six Sigma highly desirable, preferably at a green belt or higher.
• Project management experience highly desirable.

PAY RANGE:

$99,369 - $141,957 Salary The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for bonuses or commissions.

EMPLOYEE BENEFITS

https://chenmed.makeityoursource.com/helpful-documents

We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family‑owned and physician‑led, our unique approach allows us to improve the health and well‑being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work‑life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.

Who We Are

ChenMed is a family‑owned, family‑oriented organization committed to bringing superior health care to moderate‑to‑low‑income seniors. Our vision To positively change American healthcare through primary care innovation for the neediest populations. Our mission To provide a convenient, patient‑centered environment that fosters enduring relationships between doctors, staff and patients and delivers superior outcomes and a compassionate experience. We will create a healthcare system specifically for our patients' needs through dedicated doctors, a supportive team, and customized technology, and achieve value through scalable innovation, resourcefulness and accountability. Our patient promise You are the reason we are here. Your coordinated healthcare and well‑being is our focus. Like a member of our family, we will take care of you in good times and in times of need.