Strategic Operations Lead - Process Improvement

PPL Corporation; Allentown (Lehigh County); Hybrid; USD 110,000 - 150,000; Full time

Job summary

PPL Electric Utilities in Allentown, PA is seeking a leader to manage a team of professionals driving operational excellence initiatives across functions in line with regulatory requirements. The role oversees assessments, validates findings, benchmarks performance, and develops recommendations to optimize processes, technology, and organizational change, presenting solutions to senior leadership.

It emphasizes project execution, risk management, and post-implementation reviews to ensure timely,

Qualifications

• Bachelor's degree required; master's preferred.
• 5+ years in business operations or process improvement.
• Lean and/or Six Sigma certification preferred.

Responsibilities

• Manage a team performing operational assessments for assigned business unit/function, leveraging both qualitative and quantitative analysis to identify inefficiencies, risks, and improvement opportunities across business units.
• Review and validate findings from team members, ensuring accuracy and relevance to business objectives. Guide the team in developing actionable recommendations and innovative solutions for process optimization, technology enablement, and organizational change.
• Lead benchmarking studies of operations against industry standards and best practices to inform improvement strategies. Review and refine business cases, ensuring robust financial analysis, risk assessment, and alignment with strategic priorities.
• Present recommendations to senior management and stakeholders, advocating for adoption and investment. Partner with senior leadership and cross-functional stakeholders to align priorities and drive execution.
• Oversee the execution of high impact improvement projects, ensuring adherence to timelines, budgets, and quality standards. Monitor project milestones, resolve escalated issues, and manage risks to ensure successful delivery.
• Conduct post-implementation reviews, identify lessons learned, and drive further optimization based on results.
• Lead cross-functional alignment and change management initiatives, including stakeholder engagement, executive communication, and enterprise-wide adoption strategies.
• Promote adoption of new processes, tools, and ways of working across the organization, ensuring alignment with governance frameworks, compliance standards, and long-term sustainability.

Education

Bachelor's Degree in Business, Operations, Engineering or any related discipline

Master's Degree is preferred

Job description

PPL Electric Utilities in Allentown, PA is seeking a leader to manage a team of professionals driving operational excellence initiatives across functions in line with regulatory requirements. The role oversees assessments, validates findings, benchmarks performance, and develops recommendations to optimize processes, technology, and organizational change, presenting solutions to senior leadership.

It emphasizes project execution, risk management, and post-implementation reviews to ensure timely,