Operations Leader, 24/7 Electric Utility

FirstEnergy Corp; Erie (Erie County); On-site; USD 120,000 - 170,000; Full time

Job summary

FirstEnergy Service Co. in Erie, PA seeks a dynamic Manager to lead a regional, 24/7 electric utility operations team. You will ensure safe, reliable electricity delivery, comply with regulatory requirements, and align with company values of safety, DEI, ethics, stewardship, and customer service.

The role requires directing tactical and strategic activities, budget oversight, workforce development, and collaboration with union leadership to drive performance and inclusion across the organization.

Qualifications

• Strong leadership with a focus on safe operations and people leadership.
• Ability to drive change, continuous improvement, and high performance.
• Experience leading electric utility operations and managing field teams.
• Bachelor's degree or equivalent training/experience considered.

Responsibilities

• Lead 24/7/365 electric utility operations regionally.
• Plan, organize, direct and review activities; ensure regulatory and budget compliance.
• Provide leadership aligned with safety, DEI, ethics, stewardship, and service values.
• Respond to customer complaints and regulatory inquiries; oversee budget for area.
• Oversee staffing, development, and performance management of supervisors and staff.
• Coordinate emergency outage restoration efforts and staff readiness.
• Engage with union leadership to foster inclusion and teamwork.

Skills

Safety leadership

People leadership

Operations management

Regulatory compliance

Budget management

Union relations

Emergency response

Education

Bachelor's degree preferred

Job description

FirstEnergy Service Co. in Erie, PA seeks a dynamic Manager to lead a regional, 24/7 electric utility operations team. You will ensure safe, reliable electricity delivery, comply with regulatory requirements, and align with company values of safety, DEI, ethics, stewardship, and customer service.

The role requires directing tactical and strategic activities, budget oversight, workforce development, and collaboration with union leadership to drive performance and inclusion across the organization.