Strategic Operations Lead — Lottery Tech

Scientific Games, LLC; Minnesota; Hybrid; USD 90,000 - 130,000; Full time

Job summary

Scientific Games, LLC in Minnesota seeks an experienced Operations Manager to oversee and optimize daily operations for a mission-critical lottery client environment. You will ensure operational excellence, system health, service delivery, and adherence to company standards while leading a local support team.

The role requires coordinating with centralized operational and technical groups, driving continuous improvement, managing budgets, inventories, and ensuring regulatory compliance across

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, or related field.
• 7+ years of progressive experience in operations management, with at least 3 years in a leadership or supervisory role.
• Proven track record of successfully managing complex operations and driving process improvements.
• Strong understanding of operational best practices, lean manufacturing principles, and quality management systems (e.g., Six Sigma, ISO).
• Exceptional leadership, communication, and interpersonal skills with the ability to motivate and develop a high-performing team.
• Excellent analytical and problem-solving abilities, with a data-driven approach to decision-making.
• Proficiency in project management software and enterprise resource planning (ERP) systems.
• Prior experience within the gaming, lottery, or technology-driven industries is highly desirable.
• Strong commitment to quality, safety, and operational excellence.

Responsibilities

• Manage and supervise daily operational functions across various departments, including production, logistics, and quality control, to ensure smooth workflows and timely delivery.
• Develop, implement, and monitor operational policies, procedures, and performance metrics to enhance efficiency and productivity.
• Lead and mentor a team of operational staff, including hiring, training, performance evaluations, and fostering a positive and productive work environment.
• Identify areas for process improvement and implement solutions to optimize resource utilization, reduce costs, and increase overall operational effectiveness.
• Collaborate with other departments, such as sales, product development, and finance, to align operational strategies with broader business objectives.
• Ensure compliance with all relevant regulatory requirements, company policies, and industry standards, particularly within the gaming sector.
• Manage operational budgets, track expenditures, and report on financial performance to senior management.
• Oversee inventory management, supply chain logistics, and facilities maintenance to ensure optimal operational support.
• Address and resolve operational issues, customer complaints, and crises in a timely and effective manner.
• Prepare and present regular reports on operational performance, trends, and recommendations for improvement to upper management.

Skills

Leadership

Communication

Analytical thinking

Problem solving

Team development

Education

Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, or related field

Tools

ERP systems

Project management software

Job description

Scientific Games, LLC in Minnesota seeks an experienced Operations Manager to oversee and optimize daily operations for a mission-critical lottery client environment. You will ensure operational excellence, system health, service delivery, and adherence to company standards while leading a local support team.

The role requires coordinating with centralized operational and technical groups, driving continuous improvement, managing budgets, inventories, and ensuring regulatory compliance across