Lottery Operations Chief - Lead Reliable System Delivery

Scientific Games; Northern (KY); On-site; USD 150,000 - 230,000; Full time

Job summary

Scientific Games, LLC seeks a General Manager to lead the operations of our client’s core lottery system and supporting technology environment. You will oversee service delivery, projects, releases, and customer commitments, ensuring safety, reliability, on-schedule execution.

You will partner with the Account Managing Director to translate initiatives into site plans, manage budgets, and drive performance while maintaining regulatory and audit readiness across the program.

Qualifications

• Bachelor's degree in business, technology, engineering, operations, or related field.
• Ten to fifteen years of related professional experience in operational leadership.
• Ten or more years managing operations, service delivery, or mission-critical environments.
• Demonstrated people-leadership experience, including performance management and workforce planning.
• Experience managing complex technology operations, production systems, projects, releases, and incidents.
• Strong budget management, forecasting, operational planning, and management-level reporting.

Responsibilities

• Lead the day-to-day operation and delivery of the core lottery system and its supporting technical environment.
• Ensure that systems, software, infrastructure, services, projects, and personnel meet contractual, operational, security, quality, and performance requirements.
• Maintain accountability for system availability, service reliability, incident response, problem resolution, change execution, and operational readiness.
• Direct the implementation of site projects, system releases, upgrades, maintenance activities, and other approved initiatives.
• Develop and manage detailed operational plans, schedules, resource requirements, risks, dependencies, and delivery milestones.
• Maintain end-to-end ownership of operational issues, including escalation, stakeholder communication, root-cause analysis, corrective actions, and timely resolution.
• Ensure performance against service-level agreements and other contractual commitments.
• Provide clear, timely updates to internal and external stakeholders regarding operational performance, incidents, project delivery, risks, and corrective actions.
• Lead and develop site personnel through workforce planning, coaching, performance management, succession planning, and professional development.
• Establish clear team priorities, responsibilities, performance expectations, and accountability for results.
• Coordinate internal departments, technical teams, vendors, and external stakeholders to ensure effective execution and uninterrupted service delivery.
• Maintain compliance with contractual obligations, company policies, regulatory requirements, security standards, and internal and external audit requirements.
• Develop and manage the site operating budget, forecasts, staffing plans, and expenditures.
• Identify and implement opportunities to improve efficiency, service quality, reliability, and cost performance.
• Use operational data, service metrics, and key performance indicators to monitor results, identify risks, and drive continuous improvement.
• Maintain a productive working relationship with the Lottery based on transparency, responsiveness, reliable execution, and consistent delivery.
• Partner with the Account Managing Director by providing operational analysis, delivery estimates, resource requirements, and feasibility assessments for proposed initiatives.
• Translate approved account plans and customer initiatives into site-level actions and ensure their successful execution.
• Foster a culture of safety, collaboration, accountability, teamwork, and continuous improvement.

Skills

Operational leadership

Project delivery

Incident management

Budget management

Stakeholder communication

Strategic planning

Team development

Change management

Education

Bachelor’s degree in business, technology, engineering, operations

Job description

Scientific Games, LLC seeks a General Manager to lead the operations of our client’s core lottery system and supporting technology environment. You will oversee service delivery, projects, releases, and customer commitments, ensuring safety, reliability, on-schedule execution.

You will partner with the Account Managing Director to translate initiatives into site plans, manage budgets, and drive performance while maintaining regulatory and audit readiness across the program.