Senior Operations Leader – Mission-Critical Lottery Tech

SCIENTIFIC GAMES; Minnesota; On-site; USD 90,000 - 120,000; Full time

Job summary

Scientific Games is seeking a highly motivated Operations Manager to oversee and optimize the daily operations of a mission-critical lottery client environment. This role leads a local team, coordinates with centralized groups, and drives continuous improvement to support customer success and strategic objectives in gaming and lottery.

The position requires 7+ years in operations with 3+ in leadership, strong collaboration with sales and finance, and a proven record of efficiency, quality, and

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, or a related field.
• Minimum of 7 years of progressive experience in operations management, with at least 3 years in a leadership or supervisory role.
• Proven track record of successfully managing complex operations and driving process improvements.
• Strong understanding of operational best practices, lean manufacturing principles, and quality management systems (e.g., Six Sigma, ISO).
• Exceptional leadership, communication, and interpersonal skills with the ability to motivate and develop a high-performing team.
• Excellent analytical and problem-solving abilities, with a data-driven approach to decision-making.
• Proficiency in project management software and enterprise resource planning (ERP) systems.
• Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
• Prior experience within the gaming, lottery, or technology-driven industries is highly desirable.
• Strong commitment to quality, safety, and operational excellence.

Responsibilities

• Manage and supervise daily operational functions across various departments, including production, logistics, and quality control, to ensure smooth workflows and timely delivery.
• Develop, implement, and monitor operational policies, procedures, and performance metrics to enhance efficiency and productivity.
• Lead and mentor a team of operational staff, including hiring, training, performance evaluations, and fostering a positive and productive work environment.
• Identify areas for process improvement and implement solutions to optimize resource utilization, reduce costs, and increase overall operational effectiveness.
• Collaborate with other departments, such as sales, product development, and finance, to align operational strategies with broader business objectives.
• Ensure compliance with all relevant regulatory requirements, company policies, and industry standards, particularly within the gaming sector.
• Manage operational budgets, track expenditures, and report on financial performance to senior management.
• Oversee inventory management, supply chain logistics, and facilities maintenance to ensure optimal operational support.
• Address and resolve operational issues, customer complaints, and crises in a timely and effective manner.
• Prepare and present regular reports on operational performance, trends, and recommendations for improvement to upper management.

Skills

Leadership

Communication

Problem solving

Data-driven decisions

ERP systems

Education

Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, or related field

Tools

ERP systems

Job description

Scientific Games is seeking a highly motivated Operations Manager to oversee and optimize the daily operations of a mission-critical lottery client environment. This role leads a local team, coordinates with centralized groups, and drives continuous improvement to support customer success and strategic objectives in gaming and lottery.

The position requires 7+ years in operations with 3+ in leadership, strong collaboration with sales and finance, and a proven record of efficiency, quality, and