Field Services Manager, Lottery Operations

Scientific Games, LLC; Minnesota; Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Job summary

Scientific Games, LLC is seeking a Field Service Manager to oversee field operations and the repair and deployment of lottery equipment across Minnesota sites. You will manage inventory, consumables, and field service staff, ensuring timely, high-quality service with minimal downtime.

The role requires leadership, budgeting, scheduling, and hands-on problem diagnosis via phone support, with a focus on continuous improvement and strong coordination with Lottery staff and retailers.

Qualifications

• High school diploma or equivalency.
• Thorough understanding of lottery related computer software, hardware technologies and communication technologies.
• Must possess a good driving record.
• Previous project and personnel supervisor or management experience preferred.

Responsibilities

• Accountable for the quality and on-time delivery of all field service activities required to support SGI Online Operations.
• Supervises staff of Field Services personnel.
• Oversees field related projects.
• Performs problem diagnosis and over the phone assistance for technicians related to field hardware/software.
• Monitors call queues and manages Field Services personnel towards zero SLAs and minimizes overtime.

Skills

Excellent verbal and written沟

Education

High school diploma or equivalency

Job description

Scientific Games, LLC is seeking a Field Service Manager to oversee field operations and the repair and deployment of lottery equipment across Minnesota sites. You will manage inventory, consumables, and field service staff, ensuring timely, high-quality service with minimal downtime.

The role requires leadership, budgeting, scheduling, and hands-on problem diagnosis via phone support, with a focus on continuous improvement and strong coordination with Lottery staff and retailers.