Operations Manager: Portfolio Ops, Forecasting & QA

Franklin Energy / AM Conservation; Portland (OR); On-site; USD 85,000 - 110,000; Full time

Job summary

Franklin Energy is seeking an Operations Manager to oversee day-to-day operations of the program portfolio under the guidance of the program Manager. You will lead the Operations team, drive performance metrics, forecast activity, and ensure proactive quality assurance across the portfolio.

The role emphasizes process improvement, accurate reporting, and collaboration with internal teams on contracts, budgets, and compliance.

Qualifications

• Bachelor’s degree in Business, Finance, Engineering or related field.
• 1 – 3 years of progressive team management experience including managing and directing the work of direct reports and teams (preferred).
• Ability to analyze financial data and program performance data and report findings.

Responsibilities

• Manage and lead Operations team including Operations Analysts, Field Operations Auditors, Project Specialists, and Project Coordinators.
• Support delivery of operations team goals towards program and portfolio Key Performance Indicators
• Support and deliver payment reviews, application intake, customer service calls, and operations team scheduling
• Program/Project forecasting, tracking, invoicing, and reporting
• Oversight for weekly and monthly departmental/program reporting
• Work with the program teams to identify opportunities for process improvement that would improve customer/client satisfaction
• Work directly with internal functional teams and/or program teams on process and QA projects
• Ensure all documentation on contracts, SOWs, Cost Allocation Agreements, KPIs, etc. are up to date and readily available on SharePoint
• Support the organization of financial, legal, and budget tracking responsibilities in relation to portfolio programs compliance
• Manage and track the compliance requirements for contracts, addendums, proposals, and subcontracts for the portfolio
• Complete special ad-hoc projects and reporting for program, program manager, operations manager, and regional director
• Act as a technical resource/consultant to develop systems, processes, and process improvements for the portfolio
• Manage operations team staffing, budgets, goals, productivity, and provide analysis, solutions and recommendations on the operations team to Operations Manager and Regional Director
• Coordinate the internal support team efforts across the portfolio including reporting, meetings, leadership team coordination, and portfolio wide training and events
• Coordinate portfolio resource sharing inside and outside of the portfolio
• Work with internal customers to support the reporting needs of the portfolio, program, and business

Skills

Data analysis

Financial reporting

Dashboards

Communication skills

Confidentiality

Excel skills

Education

Bachelor’s degree in Business, Finance, Engineering or related field

Tools

Microsoft Office

Word

PowerPoint

Excel

Visio

Job description

Franklin Energy is seeking an Operations Manager to oversee day-to-day operations of the program portfolio under the guidance of the program Manager. You will lead the Operations team, drive performance metrics, forecast activity, and ensure proactive quality assurance across the portfolio.

The role emphasizes process improvement, accurate reporting, and collaboration with internal teams on contracts, budgets, and compliance.