Strategic Operations & Exec Support Manager

Bank of America; Newark (DE); On-site; USD 85,000 - 110,000; Full time

Job summary

Bank of America is seeking a Business Support Manager II for SSFO to provide comprehensive operational support across functions. The role focuses on routine deliverables, precise data handling, and timely execution in a fast-paced environment.

You will produce executive-ready communications, manage cross-functional projects, and partner with business lines and support teams to drive efficiency and accuracy in reporting.

Qualifications

• 3+ years experience in end-to-end business management or operations coordination.
• Strong analytical skills and ability to translate data into insights.
• Excellent written and verbal communication with executive presence.

Responsibilities

• Produce high quality presentations and management information for senior management.
• Serve as Primary Point of Contact for Business Controls including vendor management and audits/exams.
• Research and analysis on escalated items with detailed responses and SME input.
• Coordinate communication projects such as town halls and employee engagement events.
• Develop relationships with lines of business and key support partners.
• Contribute to operational efficiency improvements and internal processes.

Skills

Presentation skills

Analytical thinking

Cross-functional collaboration

MS Office (Excel/PowerPoint)

Strategic thinking

Time management

Communication

Problem solving

Education

High School Diploma / GED / Secondary School or equivalent

Tools

MS Office

Job description

Bank of America is seeking a Business Support Manager II for SSFO to provide comprehensive operational support across functions. The role focuses on routine deliverables, precise data handling, and timely execution in a fast-paced environment.

You will produce executive-ready communications, manage cross-functional projects, and partner with business lines and support teams to drive efficiency and accuracy in reporting.