Strategic Operations Director, Resident Services

Corvias Corporate Services, LLC; Louisiana (MO); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health, Dental, Vision plans

401(k) matching

Paid time off

Paid holidays

Volunteer leave

Tuition reimbursement

Life & AD&D insurance

Disability coverage

Maternity leave

Paternity leave

Military leave

FSAs

Employee Assistance Program

Job summary

Corvias Corporate Services, LLC is seeking an Operations Director to provide strategic oversight for resident services and on-site performance across a portfolio, ensuring alignment with contractual requirements and military housing standards.

You will lead senior operations teams, manage risk, build partner relationships, and drive improvements in occupancy, financial performance, and compliance. Relocation to Ft. Polk, LA considered with relocation assistance.

Qualifications

• Minimum of 7 years of experience in a relevant management role at a regional level or higher.
• 5 years of progressive professional experience in an operational leadership role within a portfolio of comparable size, complexity, and customer impact.
• Demonstrated business and financial acumen with the ability to assess performance, manage risk, and contribute to long-term operational strategy.
• Experience operating within structured, compliance-driven, or partnership-oriented environments (e.g., regulated industries, large enterprises, or joint ventures); government or public-private partnership experience is a plus but not required.
• Ability to understand contractual requirements and translate them into clear operational expectations and performance standards.
• Strong communication skills with the ability to engage effectively with senior leaders, partners, and external stakeholders.
• Experience using operational and financial metrics to monitor performance, identify trends, and inform decision-making.
• Demonstrated judgment in identifying, escalating, and resolving operational or reputational risks.
• Proven ability to lead teams through change, set clear expectations, and drive accountability in a single-site or portfolio environment.
• Proficiency with standard business software applications.
• Ability to travel up to 40%.
• Valid driver’s license and ability to use a personal vehicle.
• Customer Focus - Prioritizes and takes action on the needs of both internal and external customers. Designs and delivers products and services with the customer experience top of mind.
• Teamwork and Collaboration - Capable of working well with others both on the team and cross-functionally to achieve individual goals, team goals, department goals, and/or organizational goals. Values diverse perspectives and working with others as a way to achieve the best output possible.
• Problem Solving and Decision Making - Uses critical thinking to evaluate problems, gather information, understand causes, and identify best possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations.
• Resilience - Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity.
• Creativity and Innovation - Thinks beyond the confines of traditional models to recognize opportunities and find new and better ways of doing things. Encourages experimentation and accepts failure as a driver of innovation.

Responsibilities

• Set and communicate portfolio-level operational strategy, priorities, and performance expectations.
• Provide oversight of resident services, office operations, and frontline performance outcomes across sites.
• Ensure operational execution aligns with partnership commitments, contractual requirements, and Corvias standards.
• Monitor performance trends, risks, and gaps; direct corrective actions as needed.
• Serve as the primary operational interface with RCI partnership leadership, Housing Chiefs, and RCI office stakeholders.
• Participate in partnership governance and performance meetings.
• Build and maintain productive relationships with installation support organizations and base resources.
• Maintain accountability for operational compliance with military housing standards, contracts, and Corvias policies.
• Oversee audits, inspections, reviews, and performance evaluations, including issue resolution and escalation.
• Identify, manage, and mitigate portfolio-level operational, reputational, and partnership risk.
• Lead and develop the Assistant Operations Director and senior operations leaders, where applicable.
• Establish clear role accountability and consistent operating expectations across sites with and without an AOD.
• Build leadership capability, succession readiness, and a culture of accountability and continuous improvement.
• Ensure execution of business strategies and initiatives, including budgets, milestones, and performance measures.
• Review and assess financial performance to identify risks and opportunities; partner cross-functionally to improve net operating income and operational efficiency.
• Oversee strategies that optimize occupancy, rent-ready inventory, and market performance.
• Ensure appropriate stewardship of physical assets through alignment with maintenance, repair, and capital improvement strategies.
• Perform other duties as assigned.

Skills

Leadership

Communication

Risk management

Financial acumen

Strategic planning

Travel up to 40%

Contract management

Problem solving

Team leadership

Customer focus

Cross-functional collaboration

Governance

Job description

Corvias Corporate Services, LLC is seeking an Operations Director to provide strategic oversight for resident services and on-site performance across a portfolio, ensuring alignment with contractual requirements and military housing standards.

You will lead senior operations teams, manage risk, build partner relationships, and drive improvements in occupancy, financial performance, and compliance. Relocation to Ft. Polk, LA considered with relocation assistance.