Operations Project Manager — Execution & Optimization

Capital One; Deerfield (IL); On-site; USD 109,900 - 137,900; Full time

Job summary

Capital One seeks a Principal Project Manager to lead the NPP Ops COS team. You will translate high‑level operating models into practical daily workflows, optimize tools like Jira, Confluence, Google Sites, and Data Studio, and drive cross‑functional execution across stakeholders.

You will shape playbooks, templates, and progressive training for smooth associate transitions. You will engage with top business leaders to mitigate delivery risk, align strategic objectives, and enable rapid,

Qualifications

• Bachelor’s Degree or equivalent military experience.
• At least 5 years of Project Management experience.
• At least 1 year of experience in Process Management or continuous improvement.
• At least 7 years of Project Management experience.
• Professional certifications such as PMP, CSM, Prosci Change Management, or other Agile credentials.
• Experience using data and structured analysis to solve complex business problems.
• Strong communication skills with a proven track record of informing stakeholders at multiple levels of the company.
• Experience building and maintaining centralized documentation repositories, standardized templates, and comprehensive Ops Playbooks.
• Proven experience creating tactical communication frameworks, cross‑functional interaction models, and targeted training programs for associate transitions.

Responsibilities

• Act as the primary executor of operating models, translating frameworks into practical, daily team workflows.
• Configure, manage, and optimize core collaboration tools to ensure workflows generate clean insights without process debt.
• Build and maintain centralized documentation, standardized templates, and the team’s Ops Playbook to accelerate onboarding and information exchange.
• Design, develop, and actively manage detailed project plans, tracking day‑to‑day milestones and adjusting timelines to meet shifting needs.
• Partner effectively with cross‑functional teams and business partners to provide tactical execution support and keep teams aligned on well‑managed delivery needs.

Skills

Project management

Process improvement

Data analysis

Stakeholder communication

Documentation

Education

Bachelor's degree

Tools

Jira

Confluence

Google Sites

Data Studio

Slack

Job description

Capital One seeks a Principal Project Manager to lead the NPP Ops COS team. You will translate high‑level operating models into practical daily workflows, optimize tools like Jira, Confluence, Google Sites, and Data Studio, and drive cross‑functional execution across stakeholders.

You will shape playbooks, templates, and progressive training for smooth associate transitions. You will engage with top business leaders to mitigate delivery risk, align strategic objectives, and enable rapid,