Principal Project Manager

Capital One; Riverwoods (IL); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Health benefits

Incentive compensation

Job summary

Capital One is seeking a Principal Project Manager to lead from the front line of our NPP Ops Chief of Staff team. You will translate high‑level strategy into practical, daily operations and optimize our operating systems and frameworks for operational excellence.

You will configure and manage core tooling (Jira, Confluence, Google Data Studio, Slack), build an Ops Playbook, and design detailed project plans. You’ll partner with cross‑functional teams to keep delivery on track and mitigate risk.

Qualifications

• Bachelor’s Degree or military experience.
• At least 5 years of Project Management experience.
• At least 1 year of experience in Process Management or continuous improvement.
• Preferred PM experience of 7+ years.
• PM certifications such as PMP, CSM, Prosci, or Agile.
• Experience using data and analysis to solve complex business problems.
• Strong communication with stakeholders across levels of the company.
• Experience building centralized documentation and Ops Playbooks.

Responsibilities

• Act as the primary executor of operating models, translating frameworks into practical, daily team workflows.
• Configure, manage, and optimize core collaboration tools (e.g., Jira, Confluence, Google sites, Data Studio, Slack, and tracking platforms) to ensure workflows generate clean insights without creating process debt.
• Build and maintain centralized documentation, standardized templates, and the team's practical Ops Playbook to accelerate onboarding and information exchange.
• Design, develop, and actively manage detailed project plans, tracking day-to-day milestones and adjusting timelines to meet shifting needs.
• Partner effectively with cross‑functional teams and business partners to provide tactical execution support and keep teams aligned on well‑managed delivery needs.

Skills

Project management

Stakeholder communication

Cross-functional collaboration

Process improvement

Operational excellence

Education

Bachelor's degree

Military experience

Tools

Jira

Confluence

Google Data Studio

Slack

Job description

Principal Project Manager

Are you ready to lead from the front line of a top 10 bank? Do you thrive in a high-visibility environment where your strategic relationship-building and deep delivery expertise translate directly into innovative business solutions? As a Principal Project Manager on the NPP Ops Chief of Staff (COS) team, you won’t just track tasks—you will act as the chief optimizer and integrator of our team’s operational infrastructure. In this role, you will be the direct executor and maintainer of established operating systems, models, and frameworks. Your focus will be on operational excellence—taking high-level frameworks and translating them into practical, daily business operations. You will own the technical configuration of our tooling, build out of playbooks, and run day-to-day project tracking to keep the engine running smoothly. We are seeking a highly motivated project management professional who blends sharp organizational prowess with an eye for operational detail. You excel at turning structural designs into clear, executable tactics that prepare associates for seamless execution in a fast-paced environment. In this role, you will enjoy significant exposure across key business leaders and cross‑functional lines of business, empowering you to guide the organization through complex transitions, mitigate delivery risk, and drive strategic alignment across the NPP and business stakeholder environment from day one.

Responsibilities

• Act as the primary executor of operating models, translating frameworks into practical, daily team workflows.
• Configure, manage, and optimize core collaboration tools (e.g., Jira, Confluence, Google sites, Data Studio, Slack, and tracking platforms) to ensure workflows generate clean insights without creating process debt.
• Build and maintain centralized documentation, standardized templates, and the team's practical Ops Playbook to accelerate onboarding and information exchange.
• Design, develop, and actively manage detailed project plans, tracking day-to-day milestones and adjusting timelines to meet shifting needs.
• Partner effectively with cross‑functional teams and business partners to provide tactical execution support and keep teams aligned on well‑managed delivery needs.

Basic Qualifications

• Bachelor’s Degree or military experience.
• At least 5 years of Project Management experience.
• At least 1 year of experience in Process Management or continuous improvement.

Preferred Qualifications

• At least 7 years of Project Management experience.
• Project Management Professional (PMP), Certified Scrum Master (CSM), Change Management Professions (Prosci) or Agile certification.
• Demonstrated experience using data and structured analysis to solve complex business problems.
• Strong communication skills with a proven track record of interacting with and informing key stakeholders across multiple levels of the company.
• Demonstrated experience building and maintaining centralized documentation repositories, standardized templates, and comprehensive Ops Playbooks to streamline execution.
• Proven experience creating tactical communication frameworks, cross‑functional interaction models, and targeted training programs tailored to support associate needs during transitions.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well‑being, including performance‑based incentive compensation.

Equal Opportunity Employer

Capital One is an equal‑opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1‑800‑304‑9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.