Strategic Operations & Budget Lead

TechDigital Group; San Jose (CA); On-site; USD 140,000 - 210,000; Full time

Job summary

An established industry player is seeking an experienced Business Operations Manager to oversee budget management and operational strategies. This role requires a candidate with 12-15 years of deep expertise in managing business operations, financial analyses, and developing strategic frameworks. You will play a crucial role in optimizing headcount allocations and ensuring effective communication across teams. Join this dynamic organization where your leadership skills will help shape the future of business operations and drive impactful changes.

Qualifications

• 12-15 years of experience in business operations and budget management.
• Strong strategic and thought leadership capabilities.

Responsibilities

• Manage business operations and annual budgets effectively.
• Conduct financial analyses and develop strategic frameworks.

Skills

Business Operations Management

Budget Management

Financial Analysis

Strategic Development

Communication Skills

Job description

• Implement and configure ServiceNow AIOps, including:
  • Event Management
  • Health Log Analytics (HLA)
  • Agent client collector implementation and Metric Intelligence (MI)
  • Machine Learning–based anomaly detection
• Integrate monitoring tools (using OOTB Connector, REST API, SNMP trap etc) into ServiceNow.
• Design AIOps architecture, data flows, dashboards, and service health models.
• Configure alert rules, correlation logic, noise reduction policies, and service impact models.
• Develop automation workflows using Flow Designer, IntegrationHub, and orchestration.
• Design ServiceNow Orchestration workflows and automation packs, and build automated remediation for common incidents
• Collaborate with Cloud, DevOps, and ITSM teams to deliver end‐to‐end solutions.
• Conduct client workshops, requirement analysis, documentation, testing, and knowledge transfer.
• Proficiency in ServiceNow scripting (JavaScript); working knowledge of Python/Shell/PowerShell.
• Solid knowledge of cloud platforms (AWS/Azure/GCP) and ITIL processes.
• Strong analytical and problem‐solving skills.
• Excellent communication and client‐facing abilities.
• ServiceNow certifications (CSA, CIS‐ITOM, CIS‐Discovery, CIS‐Event Management) good to have.