Servicenow ITSM

TechDigital Group; Charlotte (NC); On-site; USD 80,000 - 120,000; Full time

Job summary

A technical organization in Charlotte is seeking a ServiceNow expert with strong ITSM experience. The ideal candidate should be adept in customizing, integrating, and extending ServiceNow modules, and possess excellent interpersonal skills for effective stakeholder engagement. Proven certification in CSA and CAD is essential, along with skills in scripting languages and web technologies.

Qualifications

• Proven track record in ITSM and ServiceNow modules.
• Experience extending the ServiceNow schema to custom applications.
• Ability to manage scripts and workflows.

Responsibilities

• Integrate ITSM processes within ServiceNow.
• Customize ServiceNow interfaces and functionalities.
• Collaborate with stakeholders for requirements and demo presentations.

Skills

Self-motivated

Organized

Analytical

Strong communication

Scripting languages

Education

CSA certification

CAD certification

Tools

ServiceNow

JavaScript

XML

HTML

CSS

Job description

• Ideal candidate must be self-motivated with a proven track record in ITSM, and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.
• Candidate must be organized and analytical, adept at working in a team environment, able to implement on time to a project schedule, and able to handle multiple priorities in a fast moving environment.
• System integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP.
• Strong communication, Strong presentation and writing skills.
• Experience with development and implementation of ServiceNow ITSM modules -Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management, Service Request, Asset Management or other ITSM application.
• Experience with extending the ServiceNow schema to custom applications.
• Exposure to ServiceNow platform capabilities and tools like Discovery and Orchestration and other applications like ServiceWatch, GRC etc.
• Understands technical and functional design requirements related to ServiceNow.
• Create and manage scripts and workflow.
• Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell).
• A fundamental understanding of ITSM, ITIL or CMDB and Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs – all scripted aspects of the ServiceNow system.
• Experience with ServiceNow client and server-side Javascript and the ServiceNow APIs
  Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications.
• Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly.
• Custom UI Changes with usage of Web Technologies such as DOM, HTML changes.
• Experience with ServiceNow's ServiceWatch and/or Discovery tools
• Experience presenting and conducting demo reviews with client stakeholders
• Resource should be at least CSA and CAD certified any other certification will be an added advantage .