Strategic Operations Analyst - Logistics & Profitability

National Business Furniture LLC (USA); Milwaukee (WI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid parental leave

401(k) with company match

Tuition reimbursement

Generous PTO and holidays

Job summary

National Business Furniture (NBF) is seeking a Senior Operations Analyst to join the growing Operations team in Milwaukee. This highly visible role drives operational excellence across supply chain, logistics, fulfillment, and delivery while partnering with Finance, IT, and external logistics partners.

You will lead strategic initiatives, analyze data for cost savings, build business cases for investments, and map current and future state processes to enable scalable operations.

Qualifications

• Bachelor's degree in a related field.
• 5+ years of experience in operations, supply chain, logistics, fulfillment, distribution, or related analytical role.
• Strong analytical and critical thinking skills with the ability to translate data into actionable recommendations.
• Experience identifying and implementing process improvements that drive measurable results.
• Advanced Excel skills and experience working with large or multiple data sources.
• Experience with data analysis, data cleansing, normalization, and reporting.
• Ability to work cross-functional and influence stakeholders without direct authority.
• Strong project management skills and ability to independently drive initiatives to completion.
• Financial acumen and experience developing business cases and evaluating operational investments.

Responsibilities

• Lead strategic initiatives focused on logistics, fulfillment, installation services, and last-mile delivery operations.
• Analyze operational and financial data to identify cost savings, profitability improvements, and process optimization opportunities.
• Develop and execute business cases that support operational investments, process improvements, and technology initiatives.
• Conduct root cause analysis to identify operational challenges and recommend actionable solutions.
• Lead projects from analysis through implementation, ensuring initiatives deliver measurable results and business value.
• Create current state and future-state process maps and drive continuous improvement across key workflows.
• Develop SOPs and help establish scalable operational processes.
• Partner with internal stakeholders and third-party providers to improve service, performance, and cost efficiency.
• Support development of operational metrics, KPIs, and performance reporting for informed decisions.
• Evaluate opportunities to leverage technology, automation, and AI to improve efficiency and reduce manual effort.

Skills

Analytical thinking

Data analysis

Cross-functional collaboration

Project management

Advanced Excel

Financial acumen

Process improvements

Education

Bachelor's degree in supply chain / operations / finance / engineering / business

Tools

Power BI

SQL

Tableau

ERP/WMS/TMS

Job description

National Business Furniture (NBF) is seeking a Senior Operations Analyst to join the growing Operations team in Milwaukee. This highly visible role drives operational excellence across supply chain, logistics, fulfillment, and delivery while partnering with Finance, IT, and external logistics partners.

You will lead strategic initiatives, analyze data for cost savings, build business cases for investments, and map current and future state processes to enable scalable operations.