Senior Operations Analyst

National Business Furniture, LLC; Milwaukee (WI); On-site; USD 90,000 - 125,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid parental leave (12 weeks)

401(k) with company match

Tuition reimbursement

Wellness programs and PTO

Job summary

National Business Furniture, LLC seeks a Senior Operations Analyst to drive operational excellence across supply chain, logistics, and fulfillment. You will lead strategic initiatives, analyze data for cost savings, and develop business cases for investments and tech improvements.

The role requires 5+ years in operations analytics, advanced Excel, and strong cross-functional collaboration. Experience with BI tools and ERP systems is preferred. This is a full-time, on-site position in Milwaukee.

Qualifications

• Bachelor's degree in supply chain, operations management, finance, engineering, business, or related field.
• 5+ years of experience in operations, supply chain, logistics, fulfillment, distribution, or related analytical role.
• Strong analytical and critical thinking skills with ability to translate data into actionable recommendations.
• Experience identifying and implementing process improvements with measurable results.
• Advanced Excel skills and experience with large data sources.
• Experience with data analysis, cleansing, normalization, and reporting.
• Ability to work cross-functionally and influence stakeholders without direct authority.
• Strong project management skills and ability to drive initiatives to completion.
• Financial acumen and experience developing business cases and evaluating investments.

Responsibilities

• Lead strategic initiatives across logistics, fulfillment, installation services, and last-mile delivery operations.
• Analyze operational and financial data to identify cost savings and profitability improvements.
• Develop and execute business cases for operational investments, processes, and technology.
• Conduct root cause analysis and recommend actionable solutions.
• Lead projects from analysis through implementation with measurable results.
• Create current and future state process maps and drive continuous improvement.
• Develop SOPs and scalable operational processes.
• Partner with internal stakeholders and third-party providers to improve service and cost efficiency.
• Develop operational KPIs and performance reporting for informed decisions.
• Evaluate opportunities to leverage technology, automation, and AI to improve effectiveness.

Skills

Analytical thinking

5+ years experience

Advanced Excel

Cross-functional influence

Project management

Financial acumen

Education

Bachelor's degree in related field

Master's degree (preferred)

Tools

Power BI

Tableau

SQL

ERP/OMS/WMS/TMS systems

Job description

Title: Senior Operations Analyst

Requisition ID: JR100961

Location: Milwaukee, Wisconsin

Position Type: Full time

At National Business Furniture (NBF), we believe inspiring workspaces help people achieve big things. For over 50 years, we've partnered with organizations of all sizes, from startups to Fortune 500 companies, to create productive, comfortable, and functional workplaces. We're proud to be recognized as one of Southeast Wisconsin's Top Workplaces.

We're looking for a Senior Operations Analyst to join our growing Operations team. This is a highly visible role focused on driving operational excellence, improving profitability, and leading strategic initiatives across our supply chain, logistics, fulfillment, and delivery operations.

What You’ll Do:

• Lead strategic initiatives focused on logistics, fulfillment, installation services, and last-mile delivery operations.
• Analyze operational and financial data to identify cost savings, profitability improvements, and process optimization opportunities.
• Develop and execute business cases that support operational investments, process improvements, and technology initiatives.
• Conduct root cause analysis to identify operational challenges and recommend actionable solutions.
• Lead projects from analysis through implementation, ensuring initiatives deliver measurable results and business value.
• Create current state and future-state process maps and drive continuous improvement efforts across key operational workflows.
• Develop standard operating procedures (SOPs) and help establish scalable operational processes.
• Partner with internal stakeholders and third-party providers to improve service, performance, and cost efficiency.
• Support the development of operational metrics, KPIs, and performance reporting that drive informed decision-making.
• Evaluate opportunities to leverage technology, automation, and AI to improve operational effectiveness and reduce manual effort.

What We’re Looking For:

• Bachelor's degree in supply chain, Operations Management, Finance, Engineering, Business, or related field.
• 5+ years of experience in operations, supply chain, logistics, fulfillment, distribution, or related analytical role.
• Strong analytical and critical thinking skills, with the ability to translate data into actionable business recommendations.
• Experience identifying and implementing process improvements that drive measurable business results.
• Advanced Excel skills and experience working with large or multiple data sources.
• Experience with data analysis, data cleansing, normalization, and reporting.
• Ability to work cross-functionally and influence stakeholders without direct authority.
• Strong project management skills and demonstrated ability to independently drive initiatives to completion.
• Financial acumen and experience developing business cases and evaluating operational investments.

Preferred Qualifications:

• Experience with Power BI, Tableau, SQL, or similar business intelligence and analytics tools.
• Experience with ERP, OMS, WMS, TMS, inventory management, or supply chain systems.
• Exposure to automation, AI, or technology-driven operational improvement initiatives.
• Master's degree in operations, engineering, analytics, supply chain, or business.

What NBF Offers:

• Medical, dental, and vision coverage
• 12 weeks of full pay leave for birth parents and 4 weeks for non-birth parents
• 401(k) with company match and discretionary profit-sharing opportunities
• Up to $1,000 annually for fitness, education, technology, and personal growth expenses
• Tuition reimbursement for continued learning
• Free 24/7 virtual care and behavioral health support when enrolled in the medical plan
• Company-paid life and disability insurance
• Employee Assistance Program and wellness resources
• Generous PTO, paid holidays, floating holidays, and volunteer time
• HSA and FSA savings opportunities

Benefits eligibility and offerings are subject to the terms of the applicable plans and company policies. Benefits may be modified, amended, or discontinued at any time at the company's discretion.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need assistance seeking a job opportunity at National Business Furniture or if you need reasonable accommodation with the application process, please call [phone] or contact us at [e-mail].

About Us

At National Business Furniture (NBF), we believe in the power of inspiration, and in the power that inspiring spaces can have on people achieving big things. We have worked with hundreds of thousands of businesses across the country from startups to Fortune 500 companies to equip their workspaces with beautiful, comfortable, and functional furniture for nearly 50 years.

NBF helps customers in businesses, healthcare, education, government, residential and hospitality environments by providing individual products or total furniture and accessory solutions. However, our customers define achievement, we are driven to help and inspire them.

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