Senior Operations Analyst

National Business Furniture LLC (USA); Milwaukee (WI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid parental leave

401(k) with company match

Tuition reimbursement

Generous PTO and holidays

Job summary

National Business Furniture (NBF) is seeking a Senior Operations Analyst to join the growing Operations team in Milwaukee. This highly visible role drives operational excellence across supply chain, logistics, fulfillment, and delivery while partnering with Finance, IT, and external logistics partners.

You will lead strategic initiatives, analyze data for cost savings, build business cases for investments, and map current and future state processes to enable scalable operations.

Qualifications

• Bachelor's degree in a related field.
• 5+ years of experience in operations, supply chain, logistics, fulfillment, distribution, or related analytical role.
• Strong analytical and critical thinking skills with the ability to translate data into actionable recommendations.
• Experience identifying and implementing process improvements that drive measurable results.
• Advanced Excel skills and experience working with large or multiple data sources.
• Experience with data analysis, data cleansing, normalization, and reporting.
• Ability to work cross-functional and influence stakeholders without direct authority.
• Strong project management skills and ability to independently drive initiatives to completion.
• Financial acumen and experience developing business cases and evaluating operational investments.

Responsibilities

• Lead strategic initiatives focused on logistics, fulfillment, installation services, and last-mile delivery operations.
• Analyze operational and financial data to identify cost savings, profitability improvements, and process optimization opportunities.
• Develop and execute business cases that support operational investments, process improvements, and technology initiatives.
• Conduct root cause analysis to identify operational challenges and recommend actionable solutions.
• Lead projects from analysis through implementation, ensuring initiatives deliver measurable results and business value.
• Create current state and future-state process maps and drive continuous improvement across key workflows.
• Develop SOPs and help establish scalable operational processes.
• Partner with internal stakeholders and third-party providers to improve service, performance, and cost efficiency.
• Support development of operational metrics, KPIs, and performance reporting for informed decisions.
• Evaluate opportunities to leverage technology, automation, and AI to improve efficiency and reduce manual effort.

Skills

Analytical thinking

Data analysis

Cross-functional collaboration

Project management

Advanced Excel

Financial acumen

Process improvements

Education

Bachelor's degree in supply chain / operations / finance / engineering / business

Tools

Power BI

SQL

Tableau

ERP/WMS/TMS

Job description

At National Business Furniture (NBF), we believe inspiring workspaces help people achieve big things. For over 50 years, we've partnered with organizations of all sizes, from startups to Fortune 500 companies, to create productive, comfortable, and functional workplaces. We're proud to be recognized as one of Southeast Wisconsin's Top Workplaces. We're looking for a Senior Operations Analyst to join our growing Operations team. This is a highly visible role focused on driving operational excellence, improving profitability, and leading strategic initiatives across our supply chain, logistics, fulfillment, and delivery operations.

What You'll Do:

As a Senior Operations Analyst you'll partner with Operations, Finance, IT, Customer Service, and external logistics partners to identify opportunities, develop solutions, and implement initiatives that improve operational performance and business results.

• Lead strategic initiatives focused on logistics, fulfillment, installation services, and last-mile delivery operations.
• Analyze operational and financial data to identify cost savings, profitability improvements, and process optimization opportunities.
• Develop and execute business cases that support operational investments, process improvements, and technology initiatives.
• Conduct root cause analysis to identify operational challenges and recommend actionable solutions.
• Lead projects from analysis through implementation, ensuring initiatives deliver measurable results and business value.
• Create current state and future-state process maps and drive continuous improvement efforts across key operational workflows.
• Develop standard operating procedures (SOPs) and help establish scalable operational processes.
• Partner with internal stakeholders and third-party providers to improve service, performance, and cost efficiency.
• Support the development of operational metrics, KPIs, and performance reporting that drive informed decision-making.
• Evaluate opportunities to leverage technology, automation, and AI to improve operational effectiveness and reduce manual effort.

What We're Looking For:

• Bachelor's degree in supply chain, Operations Management, Finance, Engineering, Business, or related field.
• 5+ years of experience in operations, supply chain, logistics, fulfillment, distribution, or related analytical role.
• Strong analytical and critical thinking skills, with the ability to translate data into actionable business recommendations.
• Experience identifying and implementing process improvements that drive measurable business results.
• Advanced Excel skills and experience working with large or multiple data sources.
• Experience with data analysis, data cleansing, normalization, and reporting.
• Ability to work cross-functional and influence stakeholders without direct authority.
• Strong project management skills and demonstrated ability to independently drive initiatives to completion.
• Financial acumen and experience developing business cases and evaluating operational investments.

Preferred Qualifications:

• Experience with Power BI, Tableau, SQL, or similar business intelligence and analytics tools.
• Experience with ERP, OMS, WMS, TMS, inventory management, or supply chain systems.
• Exposure to automation, AI, or technology-driven operational improvement initiatives.
• Master's degree in operations, engineering, analytics, supply chain, or business.

What NBF Offers:

• Medical, dental, and vision coverage
• 12 weeks of full pay leave for birth parents and 4 weeks for non-birth parents
• 401(k) with company match and discretionary profit-sharing opportunities
• Up to $1,000 annually for fitness, education, technology, and personal growth expenses
• Tuition reimbursement for continued learning
• Free 24/7 virtual care and behavioral health support when enrolled in the medical plan
• Company-paid life and disability insurance
• Employee Assistance Program and wellness resources
• Generous PTO, paid holidays, floating holidays, and volunteer time
• HSA and FSA savings opportunities

Benefits eligibility and offerings are subject to the terms of the applicable plans and company policies. Benefits may be modified, amended, or discontinued at any time at the company's discretion.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

At National Business Furniture (NBF), we believe in the power of inspiration, and in the power that inspiring spaces can have on people achieving big things. We have worked with hundreds of thousands of businesses across the country – from startups to Fortune 500 companies – to equip their workspaces with beautiful, comfortable, and functional furniture for nearly 50 years. NBF helps customers in businesses, healthcare, education, government, residential and hospitality environments by providing individual products or total furniture and accessory solutions. However, our customers define achievement, we are driven to help and inspire them.