Strategic Operational Key Account Manager – Logistics

Ascent on demand; Belleville (MI); On-site; USD 115,000 - 120,000; Full time

Benefits offered by this job

401(k) and employer matching

Health, Dental, Vision Insurance

Paid Time Off (PTO)

Employee Assistance Program

Paid Parental Leave

Tuition Reimbursement

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Overtime, Differential & Bonus Pay

Job summary

Ascent Global Logistics, headquartered in Belleville, Michigan, is seeking an Operational Key Account Manager to own end-to-end service performance for key accounts and drive continuous improvement. You will manage SLA/KPI delivery, leverage Power BI dashboards, and coordinate cross-functional teams to meet commitments and optimize cost-to-serve.

The role requires 6+ years in logistics operations, strong analytical skills, and the ability to translate data into actionable insights for senior

Qualifications

• 6+ years of progressive operational experience in logistics, supply chain, or freight forwarding.
• Proven track record of owning SLA/KPI performance (OTIF, claims, cost-to-serve).
• Hands-on experience leading continuous improvement initiatives with measurable savings.
• Proven ability to run root-cause analysis and drive corrective actions with Operations.
• Experience authoring and governing SOPs, account playbooks, and onboarding docs for complex flows.

Responsibilities

• Own Day-to-Day Service Performance — SLA/KPI delivery across the account portfolio.
• Drive Continuous Improvement & Savings — CI roadmap with measurable cost-to-serve improvements.
• Lead Root-Cause Analysis & CAPA — investigate escalations and implement sustainable fixes.
• Maintain SOPs & Governance — design and govern SOPs and onboarding for new lanes.
• Deliver Performance Visibility via Power BI — dashboards and scorecards for reviews.
• Coordinate Cross-Functional Execution — bridge between customer ops, IT, and Finance.

Skills

Power BI

Excel

SLA KPIs

Root-cause analysis

Cross-functional collaboration

Operational excellence

Stakeholder communication

Education

Bachelor’s degree

MBA

Tools

CargoWise

PEAK Marketplace

TMS

Microsoft Excel

Job description

Ascent Global Logistics, headquartered in Belleville, Michigan, is seeking an Operational Key Account Manager to own end-to-end service performance for key accounts and drive continuous improvement. You will manage SLA/KPI delivery, leverage Power BI dashboards, and coordinate cross-functional teams to meet commitments and optimize cost-to-serve.

The role requires 6+ years in logistics operations, strong analytical skills, and the ability to translate data into actionable insights for senior