Key Account Operations Lead — Logistics Performance

Ascent Global Logistics; United States; On-site; USD 140,000 - 145,000; Full time

Benefits offered by this job

401(k) matching

Health, Dental, Vision Insurance

Paid Time Off (PTO)

Short- & Long-Term Disability

Paid Holidays

Employee Wellness Program

Job summary

Ascent Global Logistics, a Belleville, Michigan–headquartered freight solutions provider, seeks an Operational Key Account Manager to lead end-to-end performance for major accounts. You will own SLA/KPI delivery, drive continuous improvement, and partner with Operations, IT and Finance to ensure best-in-class service and cost-to-serve.

The role emphasizes proactive issue resolution, governance of SOPs, and the ability to present performance insights in QBRs, with a strong data and analytics

Qualifications

• Bachelor’s degree in Supply Chain, Logistics or related field.
• MBA or advanced degree is a plus.
• Professional certifications (APICS/CSCP, Lean Six Sigma, PMP) preferred.

Responsibilities

• Own day-to-day service performance, SLA/KPI delivery and cadence with the customer.
• Lead continuous improvement and cost-to-serve savings for accounts.
• Perform root-cause analysis and drive corrective actions with Operations.
• Govern SOPs, account playbooks, and onboarding documentation.
• Deliver performance visibility via Power BI dashboards and scorecards.
• Coordinate cross-functional execution across Operations, IT, Finance and Control Tower.

Skills

Operational mindset

Analytical/data-driven

Excellent communication

Cross-functional collaboration

Bilingual (EN/ES)

Education

Bachelor's degree in Supply Chain/Logistics/Operations

MBA/MS preferred

APICS/CSCP / Lean Six Sigma / PMP preferred

Tools

Power BI

Excel

CargoWise

PEAK Marketplace

TMS data flows

Job description

Ascent Global Logistics, a Belleville, Michigan–headquartered freight solutions provider, seeks an Operational Key Account Manager to lead end-to-end performance for major accounts. You will own SLA/KPI delivery, drive continuous improvement, and partner with Operations, IT and Finance to ensure best-in-class service and cost-to-serve.

The role emphasizes proactive issue resolution, governance of SOPs, and the ability to present performance insights in QBRs, with a strong data and analytics