Remote Operational Key Account Leader

Ascent Global Logistics, Inc.; Belleville (MI); Hybrid; USD 140,000 - 145,000; Full time

Benefits offered by this job

401(k) matching

Health Insurance

PTO

Paid Holidays

Parental Leave

Wellness program

Job summary

Ascent Global Logistics, Inc. in Belleville, MI, seeks an Operational Key Account Manager (OKAM) to own end-to-end service performance for top accounts. You will collaborate with Operations, IT, Finance, and Control Tower to deliver on SLA commitments and continuous improvement.

The role requires 6+ years in logistics, strong Power BI and data skills, and the ability to present to senior stakeholders in QBRs. This is a remote-US full-time position with competitive benefits.

Qualifications

• Bachelor’s degree required in related field; MBA/MS a plus.
• Certifications preferred: APICS/CSCP, Lean Six Sigma, PMP.
• 6+ years in logistics/operations with multi-region account ownership.
• Experience governing SOPs, playbooks, onboarding for complex flows.

Responsibilities

• Own SLA/KPI performance (OTIF, claims, cost-to-serve) for assigned accounts.
• Lead CI roadmap, identify systemic issues, quantify savings.
• Perform root-cause analysis and CAPA with Operations.
• Maintain SOPs and onboarding for new lanes and scopes.
• Deliver KPI dashboards and narratives using Power BI.
• Coordinate cross-functional execution across teams.

Skills

Power BI

Excel

Communication

Cross-functional

Bilingual EN/ES

Education

Bachelor’s degree

MBA / MS preferred

APICS / CSCP

Lean Six Sigma

PMP

Tools

CargoWise

PEAK Marketplace

TMS

Power BI

Job description

Ascent Global Logistics, Inc. in Belleville, MI, seeks an Operational Key Account Manager (OKAM) to own end-to-end service performance for top accounts. You will collaborate with Operations, IT, Finance, and Control Tower to deliver on SLA commitments and continuous improvement.

The role requires 6+ years in logistics, strong Power BI and data skills, and the ability to present to senior stakeholders in QBRs. This is a remote-US full-time position with competitive benefits.