Strategic Onboarding & Partner Integration Lead

Qcells North America; Santa Clara (CA); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Hanwha Q CELLS America Inc. seeks a Manager, Onboarding & Integration to lead high-impact onboarding projects and cross-functional initiatives, driving partner success and operational excellence.

The role focuses on building and maintaining relationships, optimizing processes, and aligning with company policies across Irvine, SF, or Teaneck locations. Remote work may be considered for exceptional cases.

Qualifications

• Bachelor’s degree in business administration, economics, project management, or related field.
• 8-10+ years of experience in customer service, operations, account management, or related roles.
• Proficient with CRM software such as Salesforce, Confluence, JIRA, and the Microsoft Office suite.

Responsibilities

• Lead and optimize the installer’s back-office processes, ensuring efficient handling of inquiries about EnFin partnership requirements.
• Oversee and enhance the partner offboarding management process, including intake, triage, escalation, follow-up, reporting, quality assurance, and review to ensure timely and effective resolution.
• Direct the onboarding process, building and maintaining strong relationships that drive partner success by staying attuned to customer needs, industry trends, and market developments.
• Collaborate with cross-functional teams to manage and enhance Business Partner agreements and processes organization-wide.
• Partner with project managers and the risk manager to ensure seamless onboarding and integration of new business partners.
• Conduct comprehensive risk assessments during onboarding and continuously monitor partner risk throughout the partnership lifecycle.
• Ensure onboarding requests are processed efficiently within Service Level Agreements.
• Validate banking account information for partners through the ACH portal.
• Review and ensure compliance with contracts and business documents.
• Maintain an in-depth understanding of the organization’s products, services, procedures, and policies.
• Analyze business partner feedback and recommend operational enhancements.
• Develop and maintain robust business partner reporting systems, as well as manage internal stakeholder reporting tasks.
• Lead, mentor, and manage a team of onboarding coordinators, providing guidance, training, and support to ensure team success and professional development.

Skills

Salesforce

Confluence

JIRA

Microsoft Office

Leadership

Data analysis

Education

Bachelor’s degree in business administration or related field

Tools

Salesforce

Confluence

JIRA

Microsoft Office

Job description

Hanwha Q CELLS America Inc. seeks a Manager, Onboarding & Integration to lead high-impact onboarding projects and cross-functional initiatives, driving partner success and operational excellence.

The role focuses on building and maintaining relationships, optimizing processes, and aligning with company policies across Irvine, SF, or Teaneck locations. Remote work may be considered for exceptional cases.