Strategic Onboarding & Operations Analyst

CVS Health; Arizona; Hybrid; USD 47,000 - 122,000; Full time

Job summary

CVS Health is seeking a Senior Analyst to support Hiring, Onboarding, Access/system issues for current employees, chargeback oversight and reporting, and Workday functions across Clinical and Government Services.

They will ensure all new colleagues are onboarded and can perform job functions, managing staffing of 3,000 employee profiles plus seasonal staff of 1,200–1,400, plus equipment orders and troubleshooting access.

Qualifications

• 3 to 5 years experience in Customer Service, clinical operations, on-boarding, and/or prior Pharmacy Benefits Management experience (PBM)
• Proficient in Microsoft Office tools (Word, PowerPoint and Excel)
• Must have proven experience at an intermediate level with Microsoft Excel including Formulas V look-ups
• Proficient in data collection and data entry
• Assist and lead projects and work instruction creation/updates.
• Ability to lead individual and/or team projects, diagnose and resolve complex business challenges that may require collaboration with operations or other Shared Service teams.

Responsibilities

• Onboarding/Offboarding Oversight (Colleague Database Maintenance, Equipment Ordering, Equipment Returns, Chargeback Process, Reporting)
• Work with all levels of Operational Leadership, Resource Planning team(s), and other business partners to understand Staffing future changes and opportunities which may impact reports, tools, and outcomes.
• Lead and own individual and/or team projects, diagnose and resolve complex business challenges, many will require collaboration with operations and/or other Shared Service teams
• Assist and Lead team for Access Issue Resolution (Ticket Management, Access Troubleshooting, Escalating Access Issues, Coordinating with IAM and IT) Documenting and providing guidance to the team on overall resolution.
• Participate and present on ad hoc, daily, weekly, quarterly meetings with business partners and team with onboarding and hiring related items
• Backup to team for maintaining Employee Profile Information via tracking database and Verint, Training Class Coordination (Equipment Setup, Equipment Troubleshooting, Colleague Start Date Access troubleshooting)

Skills

Customer service operations

Onboarding

PBM knowledge

MS Office (Word, Excel, PowerPoint)

Data collection/entry

Education

High School diploma or GED

Tools

Quickbase

Verint

Job description

CVS Health is seeking a Senior Analyst to support Hiring, Onboarding, Access/system issues for current employees, chargeback oversight and reporting, and Workday functions across Clinical and Government Services.

They will ensure all new colleagues are onboarded and can perform job functions, managing staffing of 3,000 employee profiles plus seasonal staff of 1,200–1,400, plus equipment orders and troubleshooting access.