Onboarding Specialist

Silotech Group, Inc; San Antonio (TX); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Silotech Group, Inc. is seeking an Onboarding Specialist to own the transition from Sales to Operations and guide new customers through onboarding, discovery, and initial deployment of the managed services tool stack.

You will document how the customer operates, identify risks and technical debt, and ensure findings are handed off to the vCIO and Projects team for strategic planning and quoting, requiring executive presence and strong communication.

Qualifications

• 3+ years of experience in MSP onboarding, implementation, or similar roles.
• Proven customer-facing experience with executive stakeholders.
• Strong written and verbal communication skills with executive presence.
• Detail-oriented and investigative mindset.
• Ability to navigate difficult conversations with tact.
• Working knowledge of endpoint management, identity systems, networking fundamentals, backups, and security best practices.

Responsibilities

• Take structured handoff from Sales and validate onboarding scope and expectations.
• Lead customer kickoff and discovery meetings.
• Deploy and validate the managed services.
• Audit customer environments to identify technical debt, risks, and gaps.
• Document findings and communicate business impact.
• Deliver onboarding outputs to the vCIO, Projects, and Support teams.
• Maintain clear, professional communication with customer stakeholders and executives.

Skills

MSP onboarding

Customer-facing

Executive presence

Written and verbal communication

Detail-oriented

MSP tools

IT documentation tools

Tools

MSP tools

IT documentation tools

Job description

Overview

Silotech Group provides Advanced Cyber Solutions, Intelligence Solutions, Enterprise/Cloud IT Services and Products, and Managed IT/Security Services to Federal, State, and Commercial clients. We provide Federal Government and Commercial clients with customized, agile technical solutions focused on data, enterprise platforms, service engagement, and customer workforce development through trust-driven and collaborative relationships. Our vision is to help customers achieve their most challenging goals by unifying innovation, integrity, and exemplary services and products.

We are seeking an Onboarding Specialist, which will be the customer-facing role responsible for owning the transition from Sales to Operations and leading new customers through onboarding. This position manages early discovery, deployment of the managed services tool stack, and initial assessment of the customers technical environment.

The Onboarding Specialist documents how the customer operates, identifies risks and technical debt, and ensures findings are clearly handed off to the vCIO, for strategic planning and to the Projects team for scoping and quoting. The role requires executive presence, strong communication skills, and the ability to work through incomplete or inconsistent environments.

Location: Hybrid or office-based with regular customer site visits. Travel will be required depending on customer location.

Clearance Requirements: N/A

Essential Role And Responsibilities

• Take structured handoff from Sales and validate onboarding scope and expectations.


• Lead customer kickoff and discovery meetings.


• Deploy and validate the managed services

tool stack

• Audit customer environments to identify technical debt, risks, and gaps.


• Document findings and communicate business impact.


• Deliver onboarding outputs to the vCIO, Projects, and Support teams.


• Maintain clear, professional communication with customer stakeholders and executives.

Qualifications

• 3+ years of experience in MSP onboarding, implementation, systems administration, or similar roles.


• Proven customer-facing experience with executive stakeholders.


• Strong written and verbal communication skills with executive presence.


• Detail-oriented and investigative mindset.


• Ability to navigate difficult conversations with tact.


• Working knowledge of endpoint management, identity systems, networking fundamentals, backups, and security best practices.


• Ability to prioritize issues based on risk and business impact.

Preferred

• Experience working with IT documentation tools is a plus


• Experience with MSP tools preferred


• Experience translating technical findings into project scope or remediation plans.

Additional Requirements

Valid Drivers License and reliable transportation required.

Ability to lift up