Enterprise BPO Growth Director

ConServe; Town of Cheektowaga (NY); On-site; USD 140,000 - 200,000; Full time

Job summary

ConServe seeks a seasoned Director of Business Development to drive net-new revenue across the U.S. by selling First-Party BPO, customer engagement, and CX solutions.

You will identify and close opportunities in higher education, financial services, utilities, and healthcare, while building executive-level relationships and navigating multi-stakeholder procurement. The role requires strong strategic planning, a proven track record in complex enterprise sales, and willingness to travel

Qualifications

• Seven+ years of consultative business development or enterprise sales experience.
• Proven success selling First-Party BPO, contact center, and CX solutions.
• Ability to engage senior executives and navigate procurement processes.

Responsibilities

• Achieve annual new client acquisition and revenue growth quotas.
• Develop strategic plans targeting higher education, financial services, utilities, and healthcare.
• Lead complex sales from initiation to contract execution and close.
• Maintain accurate pipeline forecasts and CRM activity.
• Collaborate with cross-functional teams to craft winning proposals.

Skills

Strategic sales

Executive relationship building

BPO solutions

Contract negotiation

Multi-stakeholder sales

Education

High School Diploma or GED

Bachelor's degree in Business or related field

Tools

Sales CRM (Salesforce)

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Job description

ConServe seeks a seasoned Director of Business Development to drive net-new revenue across the U.S. by selling First-Party BPO, customer engagement, and CX solutions.

You will identify and close opportunities in higher education, financial services, utilities, and healthcare, while building executive-level relationships and navigating multi-stakeholder procurement. The role requires strong strategic planning, a proven track record in complex enterprise sales, and willingness to travel