Strategic New Build Account Manager

Optimum; Lubbock (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Optimum in Texas is seeking a New Build Account Manager to own the long-term relationship and penetration strategy for new residential communities from groundbreak through post-sellout maturity.

The NB AM acts as the primary contact for builders, developers, HOA boards, and on-site sales agents, partnering with Direct Sales, MDU, Marketing, and ecom to drive growth, manage timelines, and coordinate across teams.

Qualifications

• 3+ years in account management, business development, or outside sales — telecommunications, cable, homebuilding, or real estate experience strongly preferred.
• Demonstrated experience building and maintaining relationships with HOAs, property management companies, builders, or developers.
• Proven ability to manage a portfolio of accounts across different stages of maturity.
• Strong cross-functional collaboration skills; comfortable partnering across sales, marketing, and operations teams.
• Excellent relationship-building and written/verbal communication skills.
• Strategic mindset with ability to develop and execute account plans with minimal day-to-day oversight.
• Valid driver's license and reliable transportation; ability to travel within OMS territory.
• Bachelor's degree in Business, Marketing, or related field preferred.

Responsibilities

• Manage a portfolio of accounts across stages of maturity.
• Build and maintain relationships with builders, developers, HOAs, and property managers.
• Coordinate with on-site sales agents to keep brand top-of-mind for new homeowners.
• Leverage relationships to secure access for marketing and sales initiatives.
• Resolve escalations promptly with builders, HOAs, or stakeholders.
• Track construction progress and service turn-up readiness against timelines.
• Communicate readiness status to keep expectations aligned across sides.
• Collaborate with Direct Sales, Marketing, and Operations to drive penetration across channels.
• Forecast penetration and revenue by community and territory.

Skills

Account management

Relationship building

Cross-functional collaboration

Communication

Strategic planning

Travel

Driver's license

Education

Bachelor's degree in Business/Marketing or related field

Job description

Optimum in Texas is seeking a New Build Account Manager to own the long-term relationship and penetration strategy for new residential communities from groundbreak through post-sellout maturity.

The NB AM acts as the primary contact for builders, developers, HOA boards, and on-site sales agents, partnering with Direct Sales, MDU, Marketing, and ecom to drive growth, manage timelines, and coordinate across teams.