Strategic Network Partnerships Manager

Wellthy; Oregon; Hybrid; USD 70,000 - 85,000; Full time

Benefits offered by this job

Remote work environment

Medical, dental and vision benefits

Retirement savings with company match

Mental health benefits

Paid vacation (15 days) with increases

Job summary

Wellthy is seeking a Network Account Manager to own and expand relationships with our largest nationwide provider partners. You’ll collaborate with Backup Care and internal teams to identify pain points and craft practical, partner-informed solutions that improve member and provider experiences.

You will shape how we run strategic provider accounts, establish engagement rhythms, and design playbooks that scale.

Qualifications

• To be successful in this role, you'll need to be open to learning, experimenting, and evolving. Comfort with emerging technology and curiosity around how tools like AI can support your workflow or help families more effectively is a plus.

Responsibilities

• Own strategic provider relationships: Be the main point of contact for our largest and nationwide provider partners, and build strong, trusted relationships with them.
• Partner closely with Backup Care: Work hand in hand with the Backup Care (BUC) manager and specialists to understand provider pain points, spot operational opportunities, and turn what you learn into improvements for providers and members.
• Co-create solutions with partners: Work with providers to understand their goals and challenges. Design creative, practical solutions that improve the member and provider experience.
• Build the function: Define how Wellthy manages strategic provider accounts, including engagement rhythms, success measures, and the playbooks that let this work scale.
• Manage escalations: Own complex provider issues, calm down challenging situations, and coordinate solutions across internal teams.
• Stay curious and look ahead: Ask why recurring issues happen, look for patterns, and fix root causes before small concerns grow.
• Connect teams across Wellthy: Work closely with Provider Network Specialists, Care Operations, and other teams to keep everyone aligned and get to the best outcome for members.
• Support network growth: Work with the Provider Network team so that new and existing strategic relationships are set up for long-term success.

Job description

Wellthy is seeking a Network Account Manager to own and expand relationships with our largest nationwide provider partners. You’ll collaborate with Backup Care and internal teams to identify pain points and craft practical, partner-informed solutions that improve member and provider experiences.

You will shape how we run strategic provider accounts, establish engagement rhythms, and design playbooks that scale.