Network Account Manager

Wellthy; Oregon; Hybrid; USD 70,000 - 85,000; Full time

Benefits offered by this job

Remote work environment

Medical, dental and vision benefits

Retirement savings with company match

Mental health benefits

Paid vacation (15 days) with increases

Job summary

Wellthy is seeking a Network Account Manager to own and expand relationships with our largest nationwide provider partners. You’ll collaborate with Backup Care and internal teams to identify pain points and craft practical, partner-informed solutions that improve member and provider experiences.

You will shape how we run strategic provider accounts, establish engagement rhythms, and design playbooks that scale.

Qualifications

• To be successful in this role, you'll need to be open to learning, experimenting, and evolving. Comfort with emerging technology and curiosity around how tools like AI can support your workflow or help families more effectively is a plus.

Responsibilities

• Own strategic provider relationships: Be the main point of contact for our largest and nationwide provider partners, and build strong, trusted relationships with them.
• Partner closely with Backup Care: Work hand in hand with the Backup Care (BUC) manager and specialists to understand provider pain points, spot operational opportunities, and turn what you learn into improvements for providers and members.
• Co-create solutions with partners: Work with providers to understand their goals and challenges. Design creative, practical solutions that improve the member and provider experience.
• Build the function: Define how Wellthy manages strategic provider accounts, including engagement rhythms, success measures, and the playbooks that let this work scale.
• Manage escalations: Own complex provider issues, calm down challenging situations, and coordinate solutions across internal teams.
• Stay curious and look ahead: Ask why recurring issues happen, look for patterns, and fix root causes before small concerns grow.
• Connect teams across Wellthy: Work closely with Provider Network Specialists, Care Operations, and other teams to keep everyone aligned and get to the best outcome for members.
• Support network growth: Work with the Provider Network team so that new and existing strategic relationships are set up for long-term success.

Job description

Why Wellthy is for you!At Wellthy, we dream of a world where everyone has the care infrastructure they need to manage their own health and the health and well-being of their loved ones.We're building something new in the care space - reimagining how care is delivered, accessed, and supported by families around the globe. As we grow, we're seeking collaborative, curious, and purpose-driven teammates to help us expand what's possible.Our work is grounded in the expertise of seasoned care professionals who deeply understand families' real challenges paired with agile, tech-powered solutions that deliver support efficiently and at scale. We embrace a mindset of continuous learning, especially around emerging technologies. Tools like AI and other innovations are accelerators, enabling us to scale our impact, work smarter, and stay at the forefront of care delivery.Through Wellthy, millions of families have access to support to help them manage care during every stage of life, with hands-on experts guiding families through caregiving or backup care journeys. And with the acquisition of Patch Caregiving, Wellthy continues to expand how care shows up for working families by pairing care navigation and coordination with on-site and near-site employer-based childcare. This combination allows us to support families not just in navigating care decisions, but in accessing real, hands-on help when and where they need it most. Together, we're building a more connected, comprehensive care experience for families and caregivers alike.We partner with leading companies including more than 40 Fortune 500 companies to support the care needs of their workforces globally. We also work alongside health plans and carriers to embed care support into their offerings, enhancing the experience and outcomes for members.We're building, evolving, and expanding the market category for care, and we're looking for responsive, collaborative, curious, and purposeful colleagues to join us.As our Network Account Manager , you will own and build out how we partner with our largest and most strategic provider partners, including nationwide provider networks.As Wellthy grows, our provider relationships are getting larger and more complex. That opens up room to rethink how we work with partners. This role will be the main point of contact for key partners. It will also build creative solutions with them that improve the experience for both members and providers.Because the role is new, there's no playbook yet. You'll shape how this function works, from how we manage strategic accounts to how we turn partner feedback into better ways of working. The ideal candidate is curious, enjoys solving problems, and is excited to build something from the ground up. They ideally know Wellthy well, communicate clearly, build trust easily, and handle challenging conversations with professionalism, empathy, and sound judgment.You will report directly to the Care Network Consultant.

To be successful in this role:

• Own strategic provider relationships: Be the main point of contact for our largest and nationwide provider partners, and build strong, trusted relationships with them.
• Partner closely with Backup Care: Work hand in hand with the Backup Care (BUC) manager and specialists to understand provider pain points, spot operational opportunities, and turn what you learn into improvements for providers and members.
• Co-create solutions with partners: Work with providers to understand their goals and challenges. Design creative, practical solutions that improve the member and provider experience.
• Build the function: Define how Wellthy manages strategic provider accounts, including engagement rhythms, success measures, and the playbooks that let this work scale.
• Manage escalations: Own complex provider issues, calm down challenging situations, and coordinate solutions across internal teams.
• Stay curious and look ahead: Ask why recurring issues happen, look for patterns, and fix root causes before small concerns grow.
• Connect teams across Wellthy: Work closely with Provider Network Specialists, Care Operations, and other teams to keep everyone aligned and get to the best outcome for members.
• Support network growth: Work with the Provider Network team so that new and existing strategic relationships are set up for long-term success.

Qualifications

To be successful in this role, you'll need to be open to learning, experimenting, and evolving. Comfort with emerging technology and curiosity around how tools like AI can support your workflow or help families more effectively is a plus.

• 3-5+ years of experience in client-, member-, or partner-facing roles, with a proven track record of building strong relationships and delivering results.
• A curious, creative problem-solver who asks good questions and likes finding new ways to approach old challenges.
• Comfort with ambiguity and the drive to build structure and processes where none exist yet.
• Excellent verbal and written communication skills, especially with external stakeholders.
• The ability to build trust with a wide range of personalities.
• A proven ability to handle difficult conversations, manage escalations, and resolve conflict constructively.
• Strong attention to detail and organizational skills, with the ability to manage multiple relationships and competing priorities without letting anything slip through the cracks.
• Good judgment, a strong sense of ownership, and focus on solutions.
• Familiarity with Wellthy's services, operations, and member experience is a strong plus.
• Experience in provider operations, care coordination, client success, or partner What

Success Looks Like:

• Our largest provider partners have a clear, trusted point of contact at Wellthy.
• New, partner-informed solutions are in place that improve the member and provider experience in ways we can measure.
• A clear, repeatable approach to managing strategic provider accounts has been built and documented.
• Escalations are handled promptly and professionally, and their root causes are addressed.
• The Provider Network team can put even more of its focus on network development and operations.
• Management is a plus.

Total Rewards Package

The starting salary for this position is $70,000-$85,000 annually.

• Remote work environment.
• Medical, dental and vision benefits within 30 days of hire.
• Retirement saving account with matching company contributions.
• Mental health benefits.
• 15 days paid vacation, two additional days for each subsequent years (up to a maximum of 25 days).
• Sick and Caregiving Days.
• Professional development initiatives for growth.
• Generous parental leave (maternal and paternal) during a new child's first year (born into family or adopted) and pregnancy loss leave.

Role Requirements

To work remotely, you must have a strong internet connection, quiet space to take calls and a professional (distraction free) environment.

Location

• Private, with secure (not public) internet and phone access
• Suitable to safely and securely accommodate the sensitive information that you will be handling and communicating
• Given the nature of the material you will be working on and handling, you are required to work from a private, dedicated, distraction-free space

Our Wellthians are located throughout the United States but we are currently not accepting candidates in the following states: Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Oklahoma, Rhode Island, and West Virginia.

All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability protected veteran status, or any other characteristics protected by law.

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