Strategic National Accounts Manager | Growth & Partnerships

ALTOUR; United States; On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision insurance

401k with company match

Employee travel discounts

LinkedIn Learning access

Parental leave

Job summary

ALTOUR is seeking a National Account Manager to lead a portfolio of National-tier clients, delivering on contractual obligations, driving program performance, and fostering long-term partnerships. This role blends high-touch service with structured engagement and requires strong cross-functional collaboration.

As a NAM, you will manage client relationships, coordinate program delivery, and monitor profitability and renewal risk, while ensuring client satisfaction and strategic growth

Qualifications

• 2–4 years of experience in account management, customer success, or program delivery.
• Strong client service mindset with the ability to balance responsiveness with prioritization.
• Experience working with structured service models and reporting frameworks.
• Comfort collaborating cross-functionally and navigating client escalations diplomatically.
• Strong time management and organizational skills.
• Excellent written and verbal communication abilities.
• Familiarity with Excel, CRM systems, and service tracking tools.
• Travel industry or B2B service experience preferred.

Responsibilities

• Manage a portfolio of National-tier clients with structured engagement expectations and defined business goals.
• Serve as the day-to-day contact for travel program management, issue resolution, and reporting coordination.
• Develop and maintain account plans aligned to client goals, spend forecasts, and optimization opportunities.
• Facilitate structured check-ins with clients and ensure delivery of reports, SLAs, and service expectations.
• Collaborate with Operations, Sourcing, and Commercial Operations to ensure seamless program delivery.
• Monitor account profitability, renewal risk, and growth opportunities.
• Track and report client satisfaction trends and recommend improvements.

Skills

Account management

Client service mindset

Cross-functional collaboration

Time management

Communication skills

Reporting frameworks

Structured service models

Escalation handling

Tools

Excel

CRM systems

Service tracking tools

Job description

ALTOUR is seeking a National Account Manager to lead a portfolio of National-tier clients, delivering on contractual obligations, driving program performance, and fostering long-term partnerships. This role blends high-touch service with structured engagement and requires strong cross-functional collaboration.

As a NAM, you will manage client relationships, coordinate program delivery, and monitor profitability and renewal risk, while ensuring client satisfaction and strategic growth