National Account Manager

ALTOUR; United States; Sur place; USD 80 000 - 120 000; Plein temps

Avantages offerts par ce poste

Medical plans

Dental plans

Vision insurance

401k with company match

Employee travel discounts

LinkedIn Learning access

Parental leave

Résumé du poste

ALTOUR is seeking a National Account Manager to lead a portfolio of National-tier clients, delivering on contractual obligations, driving program performance, and fostering long-term partnerships. This role blends high-touch service with structured engagement and requires strong cross-functional collaboration.

As a NAM, you will manage client relationships, coordinate program delivery, and monitor profitability and renewal risk, while ensuring client satisfaction and strategic growth

Qualifications

• 2–4 years of experience in account management, customer success, or program delivery.
• Strong client service mindset with the ability to balance responsiveness with prioritization.
• Experience working with structured service models and reporting frameworks.
• Comfort collaborating cross-functionally and navigating client escalations diplomatically.
• Strong time management and organizational skills.
• Excellent written and verbal communication abilities.
• Familiarity with Excel, CRM systems, and service tracking tools.
• Travel industry or B2B service experience preferred.

Responsabilités

• Manage a portfolio of National-tier clients with structured engagement expectations and defined business goals.
• Serve as the day-to-day contact for travel program management, issue resolution, and reporting coordination.
• Develop and maintain account plans aligned to client goals, spend forecasts, and optimization opportunities.
• Facilitate structured check-ins with clients and ensure delivery of reports, SLAs, and service expectations.
• Collaborate with Operations, Sourcing, and Commercial Operations to ensure seamless program delivery.
• Monitor account profitability, renewal risk, and growth opportunities.
• Track and report client satisfaction trends and recommend improvements.

Connaissances

Account management

Client service mindset

Cross-functional collaboration

Time management

Communication skills

Reporting frameworks

Structured service models

Escalation handling

Outils

Excel

CRM systems

Service tracking tools

Description du poste

Overview

At ALTOUR , we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News).

Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive.

We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey.

Responsibilities

Altour has an exciting opportunity for an experienced National Account Manager to join our team! ALTOUR’s National Account tier includes regionally significant customers who require structured, growth-focused engagement. As a National Account Manager (NAM), you will be the primary point of contact for a portfolio of these accounts—delivering on contractual obligations, driving program performance, and fostering long-term partnerships.

NAMs are relationship builders, problem solvers, and performance managers. The role balances high-touch service with structured engagement, allowing AMs to focus on delivering value while maintaining operational excellence and internal alignment.

Build Relationships. Drive Program Value. Deliver Consistency.

• Manage a portfolio of National-tier clients, each with structured engagement expectations and defined business goals
• Serve as the day-to-day contact for travel program management, issue resolution, and reporting coordination
• Develop and maintain account plans aligned to client goals, spend forecasts, and optimization opportunities
• Facilitate structured check-ins with clients and ensure delivery of agreed reports, SLAs, and service expectation
• Work cross-functionally with Operations, Sourcing, and Commercial Operations to ensure seamless program delivery
• Collaborate with the Manager, Inside Accounts to determine where accounts may shift tiers and require different delivery models
• Monitor account-level profitability, renewal risk, and growth opportunities
• Track and report client satisfaction trends and recommend improvements

Qualifications

• What You’ll Bring
• 2–4 years of experience in account management, customer success, or program delivery
• Strong client service mindset with the ability to balance responsiveness with prioritization
• Experience working with structured service models and reporting frameworks
• Comfort collaborating cross-functionally and navigating client escalations diplomatically
• Strong time management and organizational skills
• Excellent written and verbal communication abilities
• Familiarity with Excel, CRM systems, and service tracking tools
• Travel industry or B2B service experience preferred

Working at ALTOUR

The NAM role plays a key part in delivering consistent, high-quality service across our client base. It

is a developmental role for future Key or Enterprise Account Managers and is ideal for professionals

who enjoy balancing structured service delivery with customer-facing relationship management.

Pay And Benefits

Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.

The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.