Strategic National Account Operations Lead

Sustainable World, Inc.; Hartford (CT); Hybrid; USD 54,000 - 81,000; Full time

Job summary

Sun Life U.S. embraces a hybrid work model balancing in-office collaboration with virtual work.

The National Account Operations Specialist manages end-to-end administration for National Account business, including new client implementations and policy amendments, while collaborating with Implementation, Client Delivery, Underwriting, Claims, Compliance, and Billing to ensure accurate policy administration. The role demands strong analytical skills, attention to detail, and the ability to

Qualifications

• Ability to organize and prioritize fluctuating work volumes.
• Ability to take on projects and meet deadlines.
• Ability to actively listen to senior leadership and colleagues, paying attention to needs and suggestions.
• Ability to develop and maintain professional business relationships with internal colleagues.

Responsibilities

• Manage the end-to-end administration of National Account business, supporting new client implementations and ongoing policy amendments.
• Provide operational support for large, complex National Account clients with focus on accuracy and service excellence.
• Collaborate with Implementation, Client Delivery, Underwriting, Claims, Compliance, Billing and other areas to fulfill client requests and policy changes.
• Consult with stakeholders to evaluate benefit designs, contractual provisions, and claims administration requirements.
• Configure and maintain policy information within administrative systems, including plan builds and eligibility updates.
• Coordinate employer communication and contact management structures to support absence programs and specialized client requirements.
• Create and review client-facing and operational documents for compliance and accuracy.
• Interpret complex contractual language and state regulations to support policy administration.
• Collaborate with partners to document and administer non-standard client requests and customized plan designs.
• Analyze client requirements to translate into operational and claims solutions.
• Configure and maintain claims administration systems for disability and absence programs.
• Utilize advanced data management to analyze census data and support billing adjustments.
• Respond to escalated issues and urgent client requests with timely resolutions.
• Participate in client and cross-functional meetings to align on service delivery expectations.

Skills

Advanced Excel

Analytical thinking

Project management

Cross-functional collaboration

Communication

Attention to detail

Job description

Sun Life U.S. embraces a hybrid work model balancing in-office collaboration with virtual work.

The National Account Operations Specialist manages end-to-end administration for National Account business, including new client implementations and policy amendments, while collaborating with Implementation, Client Delivery, Underwriting, Claims, Compliance, and Billing to ensure accurate policy administration. The role demands strong analytical skills, attention to detail, and the ability to