Senior National Account Operations Lead — Hybrid

Sun Life; Wellesley (MA); Hybrid; USD 54,000 - 81,000; Full time

Job summary

Sun Life U.S. is seeking a National Account Operations Specialist to manage end-to-end administration for large accounts, including new client implementations and policy amendments. The role collaborates with multiple teams to ensure accurate policy processing and timely service delivery.

Ideal candidates demonstrate strong analytical abilities, attention to detail, and the capacity to handle complex contracts while balancing priorities in a hybrid work environment.

Qualifications

• Strong analytical skills and attention to detail.
• Ability to navigate complex contracts and state regulations.
• Proven ability to manage multiple priorities with accuracy.

Responsibilities

• Manage end-to-end administration of National Account business, including new client implementations and policy amendments.
• Collaborate with cross-functional teams to ensure accurate policy administration and service delivery.
• Configure policy information in systems and maintain plan designs, eligibility updates, and changes.
• Support absence programs, custom claims routing, and client-specific requirements.
• Analyze client requirements and translate them into operational solutions.

Skills

National account operations

Excel

Data analysis

Job description

Sun Life U.S. is seeking a National Account Operations Specialist to manage end-to-end administration for large accounts, including new client implementations and policy amendments. The role collaborates with multiple teams to ensure accurate policy processing and timely service delivery.

Ideal candidates demonstrate strong analytical abilities, attention to detail, and the capacity to handle complex contracts while balancing priorities in a hybrid work environment.