Strategic MSP Account Manager (Hybrid-Remote)

Ntiva, Inc.; Leawood (KS); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental and Vision coverage

401k with company match

Paid time off and holidays

Education reimbursement

Employee referral bonus

Job summary

Ntiva, Inc. is seeking an Account Manager to drive customer satisfaction and grow revenue within a portfolio of accounts.

The role combines on-site client visits and remote work in a hybrid setup, requiring strong relationship-building, strategic discussions, and timely execution of renewals and expansions. You will partner with sales, service delivery, and engineering teams to scope projects, present new offerings, and ensure client success while maintaining a professional, organized approach

Qualifications

• 2-5 years of Client Services/Client facing experience.
• Experience with/for a Managed Service Provider (MSP).
• Strong communication and collaboration with multiple departments.
• Must have a valid driver’s license and insured vehicle.

Responsibilities

• Manage approximately $2M in yearly recurring revenue.
• Identify and close opportunities to achieve quarterly sales goals.
• Conduct in-person/remote client meetings to discuss budgets and roadmaps.
• Introduce new product and service offerings to clients.
• Manage and renew agreements and assess service mix.
• On-board new clients with the business development team.
• Collaborate with solution architects to scope projects.
• Identify at-risk clients and develop retention strategies.
• Coordinate with finance on monthly invoices and past-due accounts.
• Communicate service changes to clients and gather feedback.

Skills

Client Services

MSP experience

Cross-functional teamwork

Communication skills

English proficiency

Time management

Education

Bachelor's degree

Tools

ConnectWise

Job description

Ntiva, Inc. is seeking an Account Manager to drive customer satisfaction and grow revenue within a portfolio of accounts.

The role combines on-site client visits and remote work in a hybrid setup, requiring strong relationship-building, strategic discussions, and timely execution of renewals and expansions. You will partner with sales, service delivery, and engineering teams to scope projects, present new offerings, and ensure client success while maintaining a professional, organized approach